Account Manager Resume

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Bruce Wayne
103 Peace Lane
Mountain View, CA 94034
650-325-1618

SUMMARY

  • Extensive experience as an Account Manager in sales, marketing, business development, strategic planning, relationship management, and operations management.
  • Regularly surpassed sales objectives within multi million dollar organization.
  • Increased revenue generation through various sales tactics.
  • Very successful in management of customer service initiatives which increased customer satisfaction levels and customer retention levels within highly competitive market.

EXPERIENCE

Harmison Systems, Seattle, WA
Account Manager 2002 - Present
Communicated with different customers daily. Developed and delivered presentations for customers.

  • Handled nearly all aspects of account managing successfully concerning 2,000 accounts countrywide.
  • Started the business development initiatives, which resulted in expansion of customer base.
  • Contributed towards the implementation of promotional strategies and strategic planning initiatives.
  • Increased customer satisfaction levels by good customer services.

Excursion & Cruise Gallery, Inc, Seattle, WA 1999 - 2002
Resort Services Manager 2001 - 2002
Directed emergency operations of the organization. Trained and supervised employees about their daily job responsibilities.

  • Cultivated business relationships with more than 300 resorts in the Canada, Mexico, and United States.
  • Supervised the introduction and development of new sales and marketing programs, resulting in increased revenue generation.

Resort Account Executive 2000 - 2001
Created and implemented various promotional strategies. Handled each aspect of relationship management successfully.

  • Played key role in training and guiding sales teams at 30 resorts in the Canada and United States, producing higher sales levels.
  • Achieved sales objectives on a consistent basis.
  • Recommended and researched newer business opportunities within the territory.

Membership Sales Team Leader 1999 - 2000 Trained and guided 30 sales team members for daily job responsibilities. Evaluated performance levels and determined areas to improve.

  • Increased customer retention levels in highly competitive market.
  • Exceeded sales objectives regularly.

Ninsta Corporation, Phoenix, AZ
Retail Chain Sales Representative 1998 - 1999
Managed regular sales activity. Supervised in sales forecasting activities. Participated in various merchandising functions.

  • Increased revenue generation level from high profile corporations within 7 western states.
  • Provided high level of customer service, resulting in increased customer satisfaction level.
  • Handled account management responsibilities for 20 retail accounts.
  • Communicated with customers regarding their needs and recommended products according to their needs.

Chimera Corporation, Phoenix, AZ 1995 - 1998
Home Improvement Sales Manager 1997 - 1998
Developed and implemented new customer service standards. Trained and supervised diverse employee base.

  • Managed daily activities of the retail department generating more than $5 million in annual revenue.
  • Streamlined business processes increasing productivity levels.

Sales Manager 1995 - 1997
Managed 30 employees on daily job tasks. Directed in inventory management responsibilities including inventory control and purchasing.

  • Directed daily operations within the clothing and shoes department, producing over $4 million in annual sales.
  • Helped in human resources functions including training, payroll, and performance appraisals.

EDUCATION

Arizona State University 1995
Bachelor of Commerce, Marketing

MILITARY EXPERIENCE

United States Army National Guard, Phoenix, AZ 1987 - 1995

  • Specialist/E-4 Military Police Officer

Computer Skills

  • Microsoft Excel, Microsoft Word, Microsoft PowerPoint

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