Sample Resume

Administrative work professional with more than 11 years of experience in extended business support. Key strengths include:

• Typing / Data Entry
• Customer Service
• Reception Duties
• Mail Handling
• Insurance Terminology
• Appointment Scheduling
• Computer Literate
• Basic Secretarial
• Business Machines
• 10-Key Calculator
• Payroll Preparation
• Automated Billing

EXPERIENCE

Director of Communications
Business Logic Associates, Portland, ME, 2005-Present

• Receiving and processing of requests for dispatch of public transportation vehicles.

Senior Business Rater
Zane Company, Rockland, ME, 2001-2005

• Provided guidance and training to other raters within single line rating unit.
• Coded/rated a full range insurance policies, scrutinized complex transactions.
• Exercised initiatives and independent judgements to resolve problems.

Adjustment Representative
International Asset Manageent, Rockland, ME, 1997-2001

• Linked cases and feeding/retrieving specific data on computer systems in audit line.
• Researched and updated information; debited and credited appropriate accounts, closed out cases.
• Maintained necessary records of regular transactions.
• Prepared concise and clear correspondence using relative form letters.
• Managed numerous adjustment cases to expedite swiftly closure.
• Adhered to departmental operating procedures, standards and regulations.
• Completed resolution targets, mailed/sorted responses to appropriate parties.
• Verified automated billing reports and supervised cash letters.
• Ordered office stationary and supplies.

Payroll Clerk
School Association, Portland, ME, 1995-1997

• Processed payroll as well as transmitted information to the city manager for all schools in the territory.

EDUCATION AND TRAINING

Transportation & Emergency Dispatching
HighLand Dispatching School

Medical Billing & Medical Terminology Courses
TechWare Institute, 2002