Application Support Analyst Resume

Bruce Wayne
103 Peace Lane
Mountain View, CA 94034
650-325-1618

OBJECTIVE

An analyst position in Technical Support employing problem resolution and troubleshooting skills to provide assistance for computer users.

Technical Skills

DataBase Management: MS Access, Oracle, Siebel Ebiz 2007
System Analysis: MS Project and Architect
Client/Server Applications: Power Builder 8.0
Operating Systems: Windows 98, Windows 2000,Windows Server 2003, XP
Hardware Systems: Unix, IBM (PC and Laptops), and Dell Laptops
Software Applications: MS Word, MS Excel, MS Outlook, MS Power Point, MS Access, Internet Explorer, and Desktop Imager
Programming Languages: C, Visual Basic 6.0, HTML

PROFESSIONAL EXPERIENCE

Crawford Systems, Hoboken, NJ, 2006 - Present
Help Desk/Application Support Analyst

Supervised and administered Internet oriented courses and assigned more than 1000 employees for training.
Resolved Microsoft’s desktop applications (Excel, Word, Power Point and Outlook) problems under level 3 support for more than 700 users.
Resolved and configured practicality problems with Windows Media Player 9.0 and Real Player.
Activated and deactivated company, employee and customer consort profiles.
Assigned and merged Internet database profiles for the use of employees.
Addressed 30-35 Internet based issues of employees through email on a regular basis.
Resolved HTML and scripting issues concernong Windows Explorer 9.0.
Aided employees in setting up database profiles on Siebel Ebiz 2007.
Interacted with other department personnel to create procedural methods to solve technical issues.
Re-imaged mainframes and maintained miainframe hardware infrastructures.
Worked with Desktop Imager to restore Microsoft desktop applications on IBM mainframes.
Restored mainframe connectivity to Dell laptops.
Replaced faulty modems, NIC cards, peripherals on Dell laptops.

Archer Bank, Jersey City, NJ, 2004 - 2006
Desktop Support Analyst

Developed an IBM Approach database for storing customer information.
Designed Graphical User Interface for database for providing user friendliness.
Addressed all technical and functional issues concernng the database.
Trained 20-25 employees about the database usage and functionality.
Diagnosed and resolved functionality issues regarding MS Word, MS Excel, MS PowerPoint, MS Outlook and MS Access.
Diagnosed and resolved Windows Server 2003 and XP operating systems issues.
Provided on site technical help to 20-25 internal employees.

Archer Bank, Jersey City, NJ 2002 - 2004
Account Assistant

Conducted inbound/outbound calls for customers.
Researched consumer banking information for proforming analysis.
Assisted costumers with total financial documents for customer mortgage acquisitions.
Promoted to the position of Desktop Support Analyst.

EDUCATION

DeVry Technical Institute, North Brunswick, NJ, 2006
Bachelor of Commerce, Business Administration

Kean University, Union, NJ, 2004
Associate, Computer Database Management Systems

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