Application Support Analyst Resume
Bruce Wayne
103 Peace Lane
Mountain View, CA 94034
650-325-1618
An analyst position in Technical Support employing problem resolution and troubleshooting skills to provide assistance for computer users.
- DataBase Management: MS Access, Oracle, Siebel Ebiz 2007
- System Analysis: MS Project and Architect
- Client/Server Applications: Power Builder 8.0
- Operating Systems: Windows 98, Windows 2000,Windows Server 2003, XP
- Hardware Systems: Unix, IBM (PC and Laptops), and Dell Laptops
- Software Applications: MS Word, MS Excel, MS Outlook, MS Power Point, MS Access, Internet Explorer, and Desktop Imager
- Programming Languages: C, Visual Basic 6.0, HTML
Crawford Systems, Hoboken, NJ, 2006 - Present
Help Desk/Application Support Analyst
- Supervised and administered Internet oriented courses and assigned more than 1000 employees for training.
- Resolved Microsoft’s desktop applications (Excel, Word, Power Point and Outlook) problems under level 3 support for more than 700 users.
- Resolved and configured practicality problems with Windows Media Player 9.0 and Real Player.
- Activated and deactivated company, employee and customer consort profiles.
- Assigned and merged Internet database profiles for the use of employees.
- Addressed 30-35 Internet based issues of employees through email on a regular basis.
- Resolved HTML and scripting issues concernong Windows Explorer 9.0.
- Aided employees in setting up database profiles on Siebel Ebiz 2007.
- Interacted with other department personnel to create procedural methods to solve technical issues.
- Re-imaged mainframes and maintained miainframe hardware infrastructures.
- Worked with Desktop Imager to restore Microsoft desktop applications on IBM mainframes.
- Restored mainframe connectivity to Dell laptops.
- Replaced faulty modems, NIC cards, peripherals on Dell laptops.
Archer Bank, Jersey City, NJ, 2004 - 2006
Desktop Support Analyst
- Developed an IBM Approach database for storing customer information.
- Designed Graphical User Interface for database for providing user friendliness.
- Addressed all technical and functional issues concernng the database.
- Trained 20-25 employees about the database usage and functionality.
- Diagnosed and resolved functionality issues regarding MS Word, MS Excel, MS PowerPoint, MS Outlook and MS Access.
- Diagnosed and resolved Windows Server 2003 and XP operating systems issues.
- Provided on site technical help to 20-25 internal employees.
Archer Bank, Jersey City, NJ 2002 - 2004
Account Assistant
- Conducted inbound/outbound calls for customers.
- Researched consumer banking information for proforming analysis.
- Assisted costumers with total financial documents for customer mortgage acquisitions.
- Promoted to the position of Desktop Support Analyst.
DeVry Technical Institute, North Brunswick, NJ, 2006
Bachelor of Commerce, Business Administration
Kean University, Union, NJ, 2004
Associate, Computer Database Management Systems