Assistant Director of Operations Resume
Bruce Wayne
103 Peace Lane
Mountain View, CA 94034
650-325-1618
Travel Professional with more than 10 years travel industry and managerial experience. Reputation for customer service orientation and resourcefulness.
Key Skills include:
- Account Management
- Customer Relationship Management
- Travel Operations
- Professional Staffing
- Public Relations
- MS Office
- Internet and E-mail
- Apollo
- Sabre
- Visio
- Document Imaging
- Pars
Administrative / Management
- Verified and confirmed reservations for over 3500 timeshare owners, handling up to 100 reservations daily and 30+ telephone inquiries.
- Effectively supervised eight employees, successfully serving as an operational and technical resource.
- Planned and assigned shift schedules for up to 22 agents.
- Prepared comprehensive monthly administrative reports, completing annual and monthly budgets, cost controls, and monthly billings.
- Successfully assessed needs, provided appropriate solutions, and ensured satisfaction of customers.
Human Resources / Personnel
- Managed all facets of human resource department, experienced in recruiting, interviewing, placement, and evaluation of personnel.
- Inspired excitement and enthusiasm while solving highly complex issues relevant to operations and customer service.
Customer Service / Communication
- Interacted with thousands of customers on a monthly basis.
- Quality team leader conducting orientation and training of agents resulting in a better value of customer service.
- Able to efficiently assist customers during irregular and diverse situations in a calm and effective manner.
- Commitment of team leadership/management philosophy, increasing efficiency allowing a greater number of customers to be serviced.
Community Resorts, Virginia Beach, VA, 1999 - Present
Assistant Director of Operations
- Managed all opeartional aspects for over 3500 owners, including anticipating and resolving problems, documentation and record keeping, and ensuring complete owner satisfaction.
Octagon Airlines, Fairbanks, AK, 1989 - 1999
Service Supervisor
Manning Travel Schools, Inc., Miami, FL, 1989
Travel Training
Continuing Education Training including: Advance Re-Issues, Leadership Principles, Advance Beamis, Complaint Resolution, Emergency Response, Drug and Alcohol Training.