Assistant Director of Operations Resume

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Bruce Wayne
103 Peace Lane
Mountain View, CA 94034
650-325-1618

PROFILE
Travel Professional with more than 10 years travel industry and managerial experience. Reputation for customer service orientation and resourcefulness.Key Skills include:

  • Account Management
  • Customer Relationship Management
  • Travel Operations
  • Professional Staffing
  • Public Relations
  • MS Office
  • Internet and E-mail
  • Apollo
  • Sabre
  • Visio
  • Document Imaging
  • Pars

AREAS OF EXPERTISE
Administrative / Management

  • Verified and confirmed reservations for over 3500 timeshare owners, handling up to 100 reservations daily and 30+ telephone inquiries.
  • Effectively supervised eight employees, successfully serving as an operational and technical resource.
  • Planned and assigned shift schedules for up to 22 agents.
  • Prepared comprehensive monthly administrative reports, completing annual and monthly budgets, cost controls, and monthly billings.
  • Successfully assessed needs, provided appropriate solutions, and ensured satisfaction of customers.

Human Resources / Personnel

  • Managed all facets of human resource department, experienced in recruiting, interviewing, placement, and evaluation of personnel.
  • Inspired excitement and enthusiasm while solving highly complex issues relevant to operations and customer service.

Customer Service / Communication

  • Interacted with thousands of customers on a monthly basis.
  • Quality team leader conducting orientation and training of agents resulting in a better value of customer service.
  • Able to efficiently assist customers during irregular and diverse situations in a calm and effective manner.
  • Commitment of team leadership/management philosophy, increasing efficiency allowing a greater number of customers to be serviced.

EXPERIENCE
Community Resorts, Virginia Beach, VA, 1999 – Present
Assistant Director of Operations

  • Managed all opeartional aspects for over 3500 owners, including anticipating and resolving problems, documentation and record keeping, and ensuring complete owner satisfaction.

Octagon Airlines, Fairbanks, AK, 1989 – 1999
Service Supervisor

EDUCATION / TRAINING
Manning Travel Schools, Inc., Miami, FL, 1989
Travel TrainingContinuing Education Training including: Advance Re-Issues, Leadership Principles, Advance Beamis, Complaint Resolution, Emergency Response, Drug and Alcohol Training.