Banking Customer Service Assistant Resume

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Banking Customer Service Assistant Resume




Martine Rogers
26, Fremont Street
Houston, TX, 1685
888-2461-875

CAREER OBJECTIVE

A highly talented customer-focused professional with huge banking sector experience in a customer- care environment. Superior abilities in researching issues, providing clear and precise responses. Seeking a challenging position of customer service representative in banking field.

SKILLS AND ABILITIES

  • Exceptional Customer service skills.
  • Outstanding written and verbal communication.
  • Proficiency with MS Office package.
  • Good detail orientation skills.
  • Excellent ability to multi task and delegate.
  • Strong analytical and problem solving skills.
  • Strong organizational skills and computer literacy.
  • Ability to work under pressure, meet deadlines and handle confidential matters.

EMPLOYMENT SUMMARY

Bank of the West – Casper, WY (2000-Present)
Assistant Customer Service

Resource Bank Arlington, TX (1997-2000)
Private Banking Assistant

ExecuTeam Staffing – Houston, TX (1993-1996)
Office Assistant / Customer Service

EXPERIENCE CHRONICLE

Assistant Customer Service

  • Responsible for fostering growth of relationships within the bank.
  • Participate in selling and cross-selling bank products.
  • Perform operational functions required to maintain compliance with regulatory guidelines.
  • Handle customer service problems using established policies/procedures.
  • Assist and relieve in various customer service functions.
  • Support branch management in the branch marketing and sales effort.
  • Assist in the job training and cross-training of the customer service staff.

Private Banking Assistant

  • Prepared, monitored, and reviewed all transaction activity reports and ensured completeness of information.
  • Ensured proper compliance with established bank and deposited account handling procedures.
  • Provided analytical, administrative, clerical and project support to management.
  • Prepared reports accurately and timely to effectively communicate to the team.
  • Prepared statistical and written reports.
  • Monitored and reported any errors, overdrafts, incorrect parameters or any unusual circumstances in the process of time deposits.

Office Assistant / Customer Service

  • Contacted clients regarding documented information.
  • Made data entry of all company records.
  • Scanned documents as well as screen to screen comparison.
  • Responsible for proofreading information, scanning for mistakes.
  • Performed administrative and clerical duties as delegated.

EDUCATIONAL BACKGROUND

Saint Edward’s University, Texas, TX, 1993
Bachelor of Science in Finance