Banquets and Meetings Restaurant Manager Resume

William Smith
73, Main Street
Waltham, MA, 1763
882-765-6513

OBJECTIVE

A highly energetic and team oriented player seeking an opportunity to contribute to the restaurant’s success through strong operations and marketing support.

QUALIFICATIONS SUMMARY

  • Proven leadership and management skills.
  • Exceptional written and verbal communication skills.
  • Excellent customer service skills.
  • Strong organizational skills.
  • Superb interpersonal communication skills.
  • Ability to work independently.
  • Exceptionally detail oriented with impeccable service and presentation standards.
  • Understanding of creating and analyzing the banquet financial statements.
  • Proficient computer skills to include Excel and Word.

EMPLOYMENT HISTORY


2000 to 2005
Restaurant Manager
Rock Bottom Restaurant & Brewery – Boston, MA

  • Completed opening and closing duties.
  • Promptly and professionally handled guest comments.
  • Communicated all employee issues/complaints to management team through Red Book or one-on -one.
  • Wrote schedules based on a performance schedule-weekly.
  • Performance Reviewed based on SLII Model on an ongoing basis.
  • Followed and understood company procedures at all times including crisis situations.
  • Maintained performance standards and motivates team through positive role modeling and SLII.
  • Interviewed, hired and trained personnel-ongoing.

1994 to 1999
Banquet Manager
Kimpton Hotels and Restaurants – Boston, MA

  • Reviewed and made decisions on department profit and loss statements, ensuring investor
    satisfaction.

  • Ensured all local laws and certifications are met and on file.
  • Maintained current certifications necessary.
  • Responsible for creating and maintaining a Banquet beverage program with costing structure,
    secured storage and requisition system.

  • Completed and maintained the banquet payroll information ensuring the accurate distribution of
    gratuity, accurate timecard process and vacation requests.

  • Attended weekly staff meeting with other department leaders.
  • Maintained vendor contracts, ordering levels, inventory and process billing for all departmental
    supplies – CGS, Linen, Beverages, small wares etc.

  • Resolved guest and interdepartmental issues in a fair and consistent manner.

1991 to 1994
Assistant Restaurant Manager
Grand Duke Hotels LLC – Waltham, MA

  • Ensured physical atmosphere and cleanliness of restaurant including tables and side stations.
  • Assisted in maintaining a smooth running operation.
  • Provided a pleasant and efficient atmosphere for staff and guests.
  • Maintained service standards.
  • Responsible for daily paperwork including payroll, inventory, etc.
  • Assisted staff with any problems that may occur.
  • Monitored the staff on side work and uniform statndards.
  • Assisted with coaching and counseling of staff.

EDUCATION

Bachelor’s Degree in Business Administration for Hotels and Restaurants

Boston University, Boston, MA, 1990