Computer Support Resume

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Computer Support Resume




Jackson Clark
67, Smith Street
Norcross, GA,1675
444-7361-832

OBJECTIVE

To secure a position of computer support specialist in a major organization.

PROFESSIONAL SKILLS

  • Solid verbal and oral communication skills.
  • Good project and time management skills.
  • Work unsupervised and self-motivated.
  • Team player, detail-oriented, analytica1l, flexible, and able to meet established deadlines.
  • Demonstrated communication and customer service skills.
  • Strong networking background includes maintenance and administration of computer and network systems as well as hardware, software, and operating installation and configuration.

TECHNICAL SKILLS

Operating Systems:
Windows 98/NT/2000/XP/2003, DOS, and Unix/Linux.
Networking:
LAN/WAN, TCP/IP, Ethernet, network design and troubleshooting.
Microsoft Office Package:
Microsoft Word, Excel, Access, PowerPoint, Outlook, FrontPage
Languages: SQL, Perl, Java, Visual Studio 6/.NET, Oracle.

WORK HISTORY

Houghton Mifflin Harcourt, Macon, GA
Network Support Specialist (1997 to Present)
Duties:

  • Responsible for the daily operation of the communications center.
  • Establish and maintain connectivity on operational and stand-alone LANs and remote systems, timely data transfer requests between systems
  • Perform in-house troubleshooting in an effort to localize any problem areas.
  • Interface with and relating system anomalies to system engineers.
  • Perform daily system back-up procedures.
  • Interface with other groups, offices as required, in an effort to support mission requirements, and provide help desk support to end users.

Georgia Tech – Atlanta, GA
Computer Support Specialist (1993 to 1996)
Duties:

  • Worked closely with the manager, help desk support to ensure proper application of diagnostics and outstanding customer service (OCS) skills.
  • Responded to help desk service requests and work requests that fall into his/her queue in a timely fashion.
  • Resolved hardware/software related problems with laptop computers, desktop computers, printers, scanners and other PC based peripherals.
  • Repaired, built, rebuilt and maintained laptops and PCs and other equipment.

RMS Computer Corporation – Pittsburgh, PA
Computer Support Technician (1991 to 1993)
Duties:

  • Responsible for responding to incoming calls from our customers in response to computer related problems they are experiencing.
  • Performed installation & configuration of third-party applications on customer computer equipment.
  • Performed problem resolution for issues related to Windows software and hardware.
  • Provided PC Systems Administration support to company and customer’s end users as needed.
  • Maintained and tested data backup routines established for customers.

EDUCATION

B.S in Computer Engineering, (1991)
Georgia State University