Computer Systems Technician Resume
Jackson Clark
67, Smith Street
Norcross, GA,1675
444-7361-832
OBJECTIVE
Seeking a customer system technician position where my computer skills and over 8 years of experience will add value to operations and customer service.
PROFESSIONAL SKILLS
- Excellent verbal, written, and interpersonal skills
- Excellent verbal, written, and interpersonal skills
- Exceptional Knowledge of network essentials and concepts.
- Experience with a LAN/WAN, TCP/IP, Windows and desktop applications
- Knowledge of troubleshooting techniques for PC hardware problems.
- Ability to coordinate resources necessary to complete an assignment and resolve problems
- Knowledge of current technology related to networks and telecommunications.
EDUCATION
- Associate Degree in Computer Services
Missouri Southern State University, MO, 1991 - A+ Certification Course (1992)
EMPLOYMENT HISTORY
Intermountain Technology Group - St. Louis, MO
Worked as Lead Systems Technician in 1997 to 2000
Duties:
- Monitored and responded to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
- Provided technical support and end-user training to customers on operational or maintenance aspects of system equipment primarily Windows environment.
- Provided core services for Sync Sort, Veritas Network backup and NetAPP Filers.
- Participated in special projects as required.
Neteffects, Inc. - Chesterfield, MO
Worked as Systems Support Technician in 1994 to 1997
Duties:
- Identified, defined and categorized network environment problems and makes recommendations to college Director on the repair or replacement of hardware.
- Provided technical/network support on the distribution of curriculum software images and on the upgrade and maintenance of application software.
- Stimulated user problems, as requested by Network Services, to help resolve operating difficulties.
- Performed application backups and prepares documentation to maintain application and curriculum software.
BAE Systems Information Technology - Hickam AFB, HI
Worked as Network Systems Technician in 1991 to 1993
Duties:
- Monitored and analyzed all elements of complex network facilities.
- Monitored and controlled the performance and status of the network resources.
- Utilized software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.
- Maintained technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, servers, firewalls, switches.
- Evaluated and reported on new communications technologies to enhance capabilities of the network.