Customer Account Executive Resume

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Michael Taylor
56, Filbert Street
Raleigh, NC, 2362
727-9872-912

Profile

Customer service professional with more than 8 years of experience in accountable positions. Strong verbal and written communications skills, including presentation skills.
Excellent problem solving and management skills. Ability to work in a high-energy, team environment. Demonstrated ability to overcome obstacles, achieve sales goals.

Professional Experience

1997-2000: Customer Account Executive
Comcast Cable Eastern Division – Manassas, VA

  • Handled medium volume of incoming telephone calls, covering limited range of customer services in a prompt and professional manner,
  • Answered customer questions regarding billing, service problems, products and features.
  • Prepared work orders for maintenance requests after determining if field visits are required,
  • Ensured appropriate follow-up procedures are met.
  • Performed billing and posting of customer accounts.
    Resolved delinquent account balances.

  • Obtained assistance from Coordinator or Supervisor for complex inquiries.

1993-1996: Business Account Executive
AT&T Corporate – Charlotte, NC

  • Prepared and presented professional corporate business proposals and executive presentations.
  • Managed a territory which included a specific zip-code based module that is assigned by the Sales Manager.
  • Responsible for acquisition and retention to grow small business contracted CRU and IRU.
  • Facilitated maintenance of existing small business base to drive sales
  • Served as a liaison to the local business community by representing AT&T with local business associations.

1990-1993: Sales Representative
NetApp, Greensboro, NC

  • Worked directly with customers to capture sales opportunities.
  • Scheduled and attended multiple weekly sales call appointments with target customers.
  • Proposed an evaluation test project to enable the customer to test the product or products in their own environment.
  • Provided status information as requested in a timely fashion o your Manager including forecast/pipeline information.

Computer Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • Microsoft PowerPoint
  • Internet

Educational Details

Bachelor of Science in Marketing (1989)
North Carolina Central University, NC