Customer Service Representative Resume




Customer Service Representative Resume




Charles Martinez
23, Bourbon Street
Knoxville, TN, 1254
555-8731-782

Job Objective

To get a challenging customer service position in reputed organization to develop relationship with customers.

Highlights of Qualifications

  • Excellent customer service and phone skills.
  • Strong written and verbal communications skills.
  • Excellent problem solving, time management and organizational skills.
  • Ability to work independently or with a team.
  • Ability to take care of the customers needs while following company procedures.
  • Ability to get along well with a variety of personalities and individuals.
  • Ability to accurately and quickly operate a computer keyboard, mouse, telephone, and paging devices.
  • Ability to accurately type 35+ corrected words per minute.

Education

East Tennessee State University, TN
Bachelor of Arts in Human Relations (1999)
Johnson Bible School, Nashville, TN
High school diploma (1995)

Work Experience

Tenet Healthcare – St. Petersburg, FL, 2003-Present
Customer Service Representative – Duties

  • Responsible for answering all incoming and outgoing calls accordingly to maintain prompt and accurate telephone service.
  • Communicate effectively with callers to understand issues, inquiries, requests and input into computer software applications.
  • Monitor and navigate systems that identify patient, operating room status, directory information, patient transport status and transfers calls to appropriate location.
  • Connect calls through a multiple telephone console in accordance with established procedures.
  • Forward work requests to responsible parties.

Delta Dental – Rancho Cordova, CA, 2001-2003
Customer Service Coordinator- Duties

  • Monitored work queues and distribution of workload for adequate coverage.
  • Ensured departmental goals are achieved and maintained.
  • Provided immediate feedback to supervisors and managers of individual CSR performance issues.
  • Interviewed CSR candidates and made hiring recommendations to supervisors and managers.
  • Performed miscellaneous duties as assigned.

NuVasive, Inc. – Memphis, TN, 1999-2001
Office Manager- Duties

  • Assisted in the annual operating budget for the sales center.
  • Reviewed monthly operating report for accuracy.
  • Investigated material variances within the operating report.
  • Prepared month-end accrual entry as necessary.
  • Handled performance management process for direct reports.
  • Collaborated with sales center management team.
  • Participated in personal training & development opportunities.