Sample Resume

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Daniel Miller
34, Jermyn Street
Manhattan, NY, 2131
333-365-2611

Objective:

To acquire a challenging position of customer service supervisor in a reputed organization that will utilize my excellent human relation skills and experience.

Professional Efficiencies

• More than 8 years of strong customer service experience.
• Strong problem solving and analytical skills.
• Strong organizational skills with the ability to work in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to communicate clearly and concisely with customers.
• Strong customer service and interpersonal skills.
• Good decision making skills.
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction.

Education:

Saint John’s University, New York, NY
Bachelor’s degree in Business Administration (1987)

Technical Skills:

Proficient computer skills including the ability to work with word processing, spreadsheet and power point applications.

Work Experience

1995 to Present
Working as Customer Service Supervisor for Better Living Now, Inc – Hauppauge, NY

• Schedule, organize, and distribute work to customer service employees while assuring compliance with company procedures, quality standards.
• Maintain daily, weekly, and monthly telephone logs and work orders received by customer service representatives.
• Facilitate open communication between management and non-management staff within the department.
• Assist manager with compiling work volume and telephone volume statistics for reporting purposes.
• Participate in community and public relations activities in support of system image initiatives.

1991 to 1995
Worked as Customer Service Representative for Time Warner Cable – New York, NY

• Assisted with customer problems such as missed shipments, price adjustments and backorders.
• Worked with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.
• Performed data entry for purposes such as processing orders, accessing previous orders and special orders.
• Communicated with all departments within the distribution center as well as field sales associates.

1988 to 1990
Worked as Sales Representative for Medtronic – Northridge, CA

• Communicated with potential customers by phone to solicit orders and quote prices to persuade customers to buy client products or services.
• Explained services and special promotions to customers adhering to script and TSI, client, and government regulations.
• Completed appropriate paperwork and record necessary customer sales information at time of sale.
• Documented status of all calls indicating leads generated or leads which could not be pursued due to either disconnected phone numbers or lack of interest
• Participated in projects, duties, and other tasks assigned by management.