Database Administrator Resume
CLARK KENT
103 Peace Lane
Mountain View, CA 94034
650-325-1618
2006 Graduate with independent work habits, an analytical mindset and the versatility to resolve difficult issues regardless of the challenges of changing priorities, time-critical environments and disagreeing team agendas. Characterized throughout employment and academic life as an initiator; an individual committed to delivering results and possessing the ability of applying complex technologies which translate business requirements into the practical reality. Bilingual—English and Spanish.
Masters of Information Technology
Major: Information Systems
Benjamin Franklin Institute of Technology (2007)
Bachelor of Information Technology
Major: Information Systems
Benjamin Franklin Institute of Technology (2006)
TECHNICAL SKILLS
- Microsoft Visual Studio.NET
- Oracle Developer/2000 Forms
- Microsoft Office Professional
- Microsoft FrontPage
- Oracle 9i PL/SQL • Oracle SQL Plus
- SAP ABAP/4 Programming
- SAP R/3 4.6C BASIS Administration
- Macromedia Coldfusion MX, Dreamweaver MX, Flash MX
- Microsoft Visio
- JavaScript • HTML
- ARIS Toolset 5.0
- Windows NT/2000/XP/ME/98/95
The Subject: Case Studies in Organization Wide Systems
The Client: Goldman HealthCare Systems
The Project: Team project to work as “Business Analysts” implementing SAP Enterprise Buyer Professional 4.0 (EBP) — a web-based procurance solution to be used throughout all state hospitals.
Personally selected by academic executives to contribute to a 12-week team project to support Goldman HealthCare Systems’s e-Procurance Proof of Concept pilot project. Working from a framework of existing issues, expected functionality, business process reengineering recommendations, produced costing and process models encompassing proof-of-concept, feasibility of technology for long-term expandability and forecasted investment returns.
Using ARIS Toolset 6.0 mapped business processes and gathered data via a series of conversations with cost center general managers, supervisors and other management personnel. As appointed Communications and Time Manager for the team, presented meeting minutes outlining issues discussed, delegated and resolved.
- Added value by introducing idea to interview vendors for feedback on an ESP implementation. Project managers were delighted with positive responses from Proctor & Gamble and Nestle.
- Volunteered to preside over performance measurement issues. Conducted research and produced recommendations that compared the value of implementing or not implementing ESP functionality.
- Gathered data from focus group meetings at the Maryland Base Hospital. Collated responses for the Excel-based “Issues Register” offering short-term, medium-term and long-term recommendations to concerns raised.
- Introduced ideas of interviewing other organizations such as Maryland Railways currently implementing the solution to facilitate meaningful exchanges for improved implementation.
- Estimated and “sold” the benefits of a new e-procurement solution citing cost savings of 50%.
- Presented formal e-procurement solution findings to audiences of 30-plus attendees on three separate occasions.
The Client: Investigative Center for Technical Advancement
The Project: Created a web-based survey program for advanced data collection capacity
Technologies Used: Macromedia Dreamweaver MX, Macromedia Coldfusion MX, Adobe Photoshop 7.0, Microsoft IIS 5.0, Microsoft Access 2002, Macromedia Flash MX
Awarded A Grade for this academic project conducted during post-graduate studies. Planned 12-week work schedule complete with project milestones and met deadline for the main program—later adding advanced functionality.
The program, coded in Macromedia Coldfusion MX, consisted of 150 code files, and was designed to function seamlessly with most all internet browsers. Processing was performed mainly on the server side.
- Transformed expensive and protracted mail-based data collection method, with a cheaper and faster web-based base survey instrument that was instant and accessible for the global audience.
- Software enabled the surveyors to insert, delete and modify survey queries; monitor responses via graphical presentations; monitor average time taken by respondents for answering the survey; import email addresses and send invitations, thank-you notes and reminder messages; export data in different formats and alter surveyor permissions.
MUAY TECH PVT. LTD., Singapore, 2004
Technical Support Executive
High-pressure call center helpdesk environment, assisting customers with Internet connectivity and operating issues across multiple operating system platforms.
- Deflected atmosphere of staff discontent by creating positive environment and implementing ideas that served to boost personal productivity and circumvent the unsynchronized and outdated computer environment.
- Boosted personal productivity by using own laptop; an idea that increased call rates by 35%. Improved productivity, decreased customer-waiting times by 35 seconds, increasing the levels of customer satisfaction.
- Constantly surpassed call targets of 40 to 50 calls per shift by average of 25 to 30%.
MINISTRY OF CIVIL TECHNOLOGY, Singapore, 1999
Assistant Technical Engineer
Three-months industrial attachment during electronics engineering studies. Designed ISO standard electrical and power systems for major constructions including fire alarm placement, speakers, lighting, back up generators, power switches and more.
SINGAPORE ARMED FORCES, 2001–2002
Unit Intelligence Clerk
- Selected to attend training exercises with defense force representatives of Singapore and Indonesia.
- Awarded “Company Best Shot”
- Represented army unit in the annual Army Half Marathon
- Gold Award for all physical fitness tests
- Conducted course to trainees