Desktop Support Analyst Resume

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CLARK KENT
103 Peace Lane
Mountain View, CA 94034
650-325-1618
QUALIFICATION SUMMARY

  • Extensive experience in desktop support and network administration.
  • Strong technical support experience with a background in multi-platform systems and educating other staff on information systems topics.
  • Experienced in installing, configuring, and troubleshooting various aspects of workstations and servers.
  • Skilled to installing and configuring MS WINS, DHCP and DNS servers.
  • Proficient in configuration of protocols including TCP/IP, IPX/SPX, DLC, Nwlink and Netbuei.
  • Adept in Novell 4.11, 5.0, NT 4.0, Windows and Mac platforms.

WORK EXPERIENCE
Phoenix Data Systems, Arlington, TX, 2007 - Present
Desktop Support Analyst

Configured local and network printers. Set up office document printers.

  • Directed Windows 2003 to Windows XP Professional migration for all Joseph Banks in Texas.
  • Connected more than 50 computers to corporate network.

Goldman Business Associates, Arlington, TX, 2004 - 2007
CTS Lead Instructor

Educated students in MS Windows 2003/XP, NT server 4.0, NT workstation 4.0, Windows XP Professional, 2003 Server and Active Directory. Trained and guided students on network infrastructure management.

  • Managed CTS department including five NT 4.0 servers, one Windows 2003 server, and 200 workstations proactively.
  • Awarded Best Instructor of 2005 and 2006.

Maxwell Incorporated, Arlington, TX, 2002 - 2004
Exchange Administrator

Monitored user accounts and mailboxes. Recognized as Best Employee of the Year in 2003. Enhanced procedures for increased throughput.

  • Monitored and supported MS Exchange servers proactively in five sites.
  • Performed installation, configuration and troubleshooting for more than 300 clients implementing MS Exchange servers.

United States Marines, USS Bushnell, Norfolk, VA, 1998 - 2002
Aviation Fueler/Technician

Maintained aviation fuelling. Streamlined processes for efficiency.

  • Constructed shipboard computer network consisting of 50 workstations.
  • Diagnosed and repaired chipset damage in computers systems.

EDUCATION
Southwestern University, TX, 2005
B.S., Management of Information Systems

University of Dallas, TX, 2004
A.A.S., International Studies

Training:

  • Administration of MS exchange 2000
  • MCSE
  • MCP
  • Network+

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