Director Of Operations In Rehabilitation Resume
CLARK KENT
103 Peace Lane
Mountain View, CA 94034
650-325-1618
Manager with more than 1 years of experience in finance, operations and accounting, budgeting and forecasting, profit and loss, recruiting , administration, staff development, quality assurance, sales, marketing and public relations. Increased efficiency and profits, reduced costs through utilization of strong problem resolution and troubleshooting skills, while streamlining and determining maximum usage of facilities and personnel. Successfully operated and made profits from a business that was regarded very highly for its value and integrity to the social community. Currently pursing a masters degree in business administration. Computer skills include Microsoft Windows XP, Vista and Office 2007 (Word, Excel, Access and PowerPoint), WordPerfect, Quattro Pro and QuickBooks.
ProFarma Cares, Dallas, Texas, 2003 – Present
Zonal Director of Operations
Managed entire planning and performing operation of a rehabilitation organization and maintained complete profit and loss credibility for more than seven contract facilities throughout the region of Texas. Supervised 11 managers. Communicated with long-term nursing facility administrators, directors of nursing and business owners. Worked as an administrator of the rehabilitation agency with the responsibilities comprising enforcing and overseeing compliance with state regulatory rules. Directly reported and interacted with the vice President of the Skilled Nursing facility.
- Restructured and reorganized all operations by changing the Medicare reimbursement procedure to the perspective payment system.
- Conducted presentations on various technical and non-technical subjects in order to educate staff and contracts concerning changes in reimbursement plans.
- Identified strengths, assigned job responsibilities for achieving highest efficiency level.
Therapy Alliance, Dallas, Texas, 2000 – 2003
President / Owner
Established a home health staffing company from ground zero and managed all operations. Interacted with physicians, nurses, facility administrators, and patients.
- Wrote the business plan, developed the mission statement, created the budget, and negotiated and secured financing for this start-up business.
- Created a policies and procedures manual, and a paper flow structure.
- Incorporated the business, established the employee benefits package, recruited and hired over 50 administrative and clerical staff, and enforced all compliance.
- Researched, purchased, and implemented a database program to track client information.
- Developed all flyers and brochures to promote the business
- Implemented an accounting program that saved time, and improved efficiency and accuracy of information.
- Achieved an excellent reputation through follow-up and feed-back from agencies and patients (created a form to actively solicit responses regarding customer service).
- Grew the business to almost $1 million within second year.
Rehability Health Services, Houston, Texas, 1991 – 1995
Area Offsite Services Manager
Coordinated and directed the offsite operations of five separately run clinics in Houston with a combined $5 million budget. Served as administrator of the outpatient home health agency. Reported to the Regional Director of Operations.
- Originally hired as the Director of Occupational Therapy, promoted after four months to Director of Clinical Services, after one year to Center Administrator, and after two years to Area Offsite Services Manager.
- Reduced accounts receivable from 120 to 36 days within 12 months.
- Tripled the growth of average monthly revenues after three months and exceeded projections.
- Expanded the territory to include a fifth clinic, as well as organized and planned the move and ergonomic structure of a relocated clinic.
- Created an incentive program that established goals and increased caseloads.
- Led Houston area offsite team through a complicated and stressful restructuring plan.
- Improved morale by increasing the effectiveness of the chain of command, and providing support and leadership.
Healthtech Rehabilitation, Houston, Texas, 1989 – 1991
Therapy Manager
Managed activities of a rehabilitation company. Interacted primarily with nursing home administrators. Served as an evaluating therapist with responsibility for supervising 10 therapists.
Willowbrook Hospital, Waxahachie, Texas, 1987 – 1989
Director of Expressive Therapy
Created the therapy department from start-up for this psychiatric facility. Established policies and procedures, recruited and hired personnel, established staff development training program, implemented quality assurance procedures, purchased all capital equipment, and established controls to monitor service delivery.
Beaumont Neurological Hospital, Beaumont, Texas, 1985 – 1987
Staff Occupational Therapist/Psychiatry
United States Army, 1978 – 1985
Behavioral Science Specialist
THE UNIVERSITY OF TEXAS MEDICAL BRANCH, Galveston, Texas, 2001
Bachelor of Science, Occupational Therapy
Continuing Education: Our Lady of the Lake University Weekend MBA Program
Currently enrolled with expected graduation in 2003.
American Occupational Therapy Association
Texas Healthcare Association
Tutor – English as a Second Language – Pearland Adult Learning Center
Pearland Toastmasters