Engagement Manager Resume
Allen Clark
28, Madison Street
Alpharetta, GA, 1272
777-8263-981
PROFILE
Management professional with ten years of experience, currently seeking to secure a senior level position of engagement manager with well established company. My areas of expertise include developing plans, building and leading team, identifying chances and risks, scheduling tasks and recourses, etc.
SUMMARY OF QUALIFICATIONS
- Exceptional verbal and written communication skills.
- Strong decision-making and team building skills.
- Excellent problem solving and analytical skills.
- Strong project management skills.
- Outstanding leadership, and customer facing skills.
- Self-motivated, able to work in a team and independently.
- Excellent client management skills and the ability to work with customers to develop and manage an implementation plan.
- Ability to navigate internal and external organizational obstacles.
- Expertise in presentation and client interaction.
- Excellent ability to manage time and meet deadlines.
- Ability to interface effectively with all levels of management.
PROFESSIONAL EXPERIENCE
Accela - San Ramon, CA, 1995-1999
Senior Engagement Manager
- Responsible for driving and leading the delivery of professional services.
- Built a collaborative relationship with the product sales team to include early involvement in sales campaigns.
- Developed, and presented product and professional services proposals in conjunction with product sales.
- Developed account strategies, business plans and applicable proposals, and closing business in cooperation with area and branch sales teams.
- Performed role as primary information builders professional services interface to clients during the project engagement.
- Maintained regular contact and account management during the project. engagement in cooperation with product sales staff and systems engineering staff.
McKesson - Alpharetta, GA, 1992-1995
Engagement Manager
- Organizes and leaded pursuit teams, participated and leaded aspects of the SOW and proposal development process, and contributed to proposal pricing strategy.
- Overseen multiple client implementation projects, managed engagement risk, project economics including planning and budgeting, managed accounts receivable.
- Defined deliverable content and ensured sound project management fundamentals.
- Managed teams to accomplish implementations from conception through delivery.
- Provided constructive on the job feedback and training.
Archstone - Atlanta, GA, 1987-1991
Deployment Manager
- Facilitated regular customer meetings to review deployment progress, milestones, and goals.
- Interacted with customer’s deployment team to facilitate cooperation between various disciplines under the development team.
- Managed project budgets, staffing issues, customer deliverables and all electronic and paper files.
- Provide regular status updates and progress reports to senior management.
- Ensured all components mesh together and meet customer and company objectives and requirements.
- Performed other duties as assigned.
EDUCATION
State University of West Georgia, GA
Bachelor of Science in Business Management (1987)
TECHNICAL SKILLS
Excellent skills with Microsoft Word, Excel, Visio, Microsoft Project, Microsoft PowerPoint
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