Entry-Level Customer Service Resume

Advertisement




Marcia Peterson

34, Saint Paul Road

Anoka County, MN

863-2963-938

OBJECTIVE

Seeking an entry-level position in customer service area where I can utilize my best of professional dexerity.

PROFESSIONAL EFFICIENCIES

  • Excellent verbal and written communication skill.
  • Detail oriented, self-starting and target centric.
  • Exceptional interpersonal and customer service skills.
  • Ability to carry out multiple tasks and meet deadlines.
  • Excellent ability to operate various work-processing software, spreadsheets, and database programs.
  • Good knowledge of assigned program activities guidelines and processes.

EDUCATION

  • Bachelor of Arts in Social Services (1985)
    Southwest Minnesota State University, MN
  • High School Diploma (1981)
    Saint Catherine School, Anoka County, MN
  • Certificate in Customer Service Excellence (1986)

PROFESSIONAL BACKGROUND

1989 to 1995: Entry-Level Customer Service Representative
RFL – Fort Lauderdale, FL
Duties

  • Interacted with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.
  • Followed up with an individual customer until a question is answered or an issue is resolved.
  • Helped people decide what types of products or services would best suit their needs.
  • Provided an interface between customer and company.

1985 to 1989: Data Entry Clerks
MMC – Minneapolis, MN
Duties

  • Maintained track of received data and source documents.
  • Prepared and sorted source documents, and identifies and interprets data to be entered.
  • Confirmed accuracy of data such as course numbers, days, dates, times, locations, and instructors.
  • Compared data entered with source documents, or reenters data in verification format on screen to detect errors.
  • Reviewed and made necessary corrections to information entered.
  • Sorted, and verified accuracy of data to be entered.
  • Performed general clerical duties such as typing, answering phones, etc.

ADDITIONAL SKILLS

Computer Skills: Microsoft Word, Excel, Access, PowerPoint