Sample Resume

Mack Nelson
48, Flamingo Road
Flagstaff, AZ, 1276
322-9138-192

OBJECTIVE

Seek to secure the challenging position of hospitality customer service representative.

EDUCATION AND TRAINING

Bachelor degree in Business Administration (1987)
Majoring in Costumer Service,
University of Phoenix, Arizona

SKILLS

• Excellent ability to communicate with peers, supervisors, and management at all levels.
• Knowledge of Microsoft Office applications.
• Excellent communication, math and organizational skills.
• Strong time management skills.

EXPERIENCE SUMMARY

1998-2002: Hospitality Customer Service Representative
Skymall, Inc. – Phoenix, AZ

• Processed orders from outside sales consultants and customers.
• Verified product numbers, product descriptions and pricing
• Assisted with customer inquiries, confirm order status, shipping information, product availability, and price inquiries.
• Resolved customer issues in a professional and courteous manner.
• Identified sales opportunities and make recommendations to customers and consultant.
• Successfully completed product training relevant to the position.

1993-1997: Hospitality Representative
Marriott Vacation Club Int. – Orlando, FL

• Opened, closed, minimized and maximized all needed applications.
• Responded to customer services e-mail and web self serve order inquiries.
• Assisted Customer with shopping on website.
• Maintained a positive work atmosphere, acted and behaved in a manner providing for the employee to work with customers, clients, co-worker and management.

1988-1992: Customer Service / Office Manager
Rent-A-Center – Flagstaff, AZ

• Responsible for overseeing and managing the daily administrative and clerical operations in the Occupational Health Service (OHS) office.
• Contributed to continuous improvement in administrative processes and established valuable support systems to improve efficiency and productivity.
• Reported directly to the local OHS Director and the OHS Director of Operations.