Housekeeper Resume

David Robinson
29, Sand Street
San Francisco, CA, 3876
446-8123-861

OBJECTIVE

To obtain a position as a housekeeper in which my skills and housekeeping experience can be fully utilized.

GENERAL SKILLS

  • Able to perform job functions with attention to detail, speed and accuracy.
  • Ability to prioritize, organize and follow-up.
  • Clear thinker, remaining calm and resolving problems using good judgment.
  • Good ability to follow directions thoroughly, understand a guest’s service needs.
  • Proven ability to work cohesively with co-workers as part of a team.
  • Ability to maintain confidentiality of guest information and pertinent hotel data.
  • Excellent interpersonal communication skills.
  • Superb oral and written communication skills.

TECHNICAL SKILLS

  • Strong knowledge of public area management and laundry operations.
  • Good knowledge of proper chemical handling and following OSHA requirements.
  • Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
  • Ability to manage payroll, to keep control of the budget.
  • Ability to train and develop the Housekeeping and Laundry departments.
  • Ability to motivate the staff and developing incentive programs to improve their productivity.

PROFESSIONAL EXPERIENCE

Executive Housekeeper
Rosewood Hotels and Resorts – Menlo Park, CA
Responsibilities:

  • Trained and developed staff for promotion within housekeeping and for other departments.
  • Responsible for supervising, managing, overseeing the following departments.
  • Scheduled, trained, and supervised ALL HOUSEKEEPING personnel.
  • Maintained departmental budget, forecast, and cost control at all times as required by IMGR&C.
  • Scheduled and reviewed all Housekeeping personnel on a weekly or bi-weekly basis, to ensure proper coverage of all services with maximum quality customer service and maximum efficiency at all times.
  • Maintained budget and expenditures tracking to ensure department budgetary goals are being met, and that costs are controlled as efficiently as possible.
  • Handled any customer conflicts when they arise, maintaining quality customer service at all times.
  • Interviewed, hired, trained, and supervised all personnel involved with department.

Assistant Executive Housekeeper

InterContinental Hotels Group – San Francisco, CA
Responsibilities:

  • Assisted in managing the daily operation of the housekeeping function by overseeing the cleaning and sanitation of the assigned guest room and common area section.
  • Supervised the activities and monitored the performance of the Housekeeping team in the assigned guest room and common area section.
  • Conducted frequent room inspections to ensure established cleaning standards are upheld.
  • Ensured that all furnishings, hallways, vending areas, and storage rooms are well maintained.
  • Conducted inventories to ensure adequate stock of supplies.
  • Prepared purchase orders for required supplies.
  • Managed maintenance system work orders and documentation.
  • Coordinated and facilitated any repairs for maintenance deficiencies.
  • Monitored chemical usage for proper compliance with OSHA standards.
  • Ensured department compliance with all health and safety regulations.

EDUCATION

High School diploma (1991)
Saint Mary’s College of California, San Francisco, CA