International Business Consultant Resume

Emma Smith
57, Solie Road
Plano, TX, 1343
772-7812-981

OBJECTIVE

To obtain a senior level consultant position in international business field where I can utilize my skills and abilities to advantage.

PROFESSIONAL EXPERIENCE

International Business Senior Consultant, 1997-Present
Dell Inc. - Round Rock, TX

Responsible for supporting the Global Custom Programs through customer, operational, and business support.
Increase sales efficiency and effectiveness.
Responsible for management of pre-sales customer requirements through order entry, integration, and delivery programs.
Communicate with customer and suppliers/partners, service level agreement performance.
Focus on fulfillment of external customer expectations by leveraging current capabilities and developing new capabilities to meet customer requirements.
Responsible for driving programs and initiatives regarding the customer environment to maximize benefits of achieving customer goals and reducing Dell costs.

Business Analyst, 1991-1996
Deloitte - Houston, TX

Performed moderately complex product design, systems analysis and programming activities which may require some research.
Provided day-to-day support of the operations for the PEP+ outsourcing (ASP) utility.
Supported day-to-day ACH operations for clients using the PEP+ ASP solution.
Written test scripts and performs User Acceptance Test (UAT).
Supported clients during BETA phase and provides analysis to resolve systems issues.
Interfaced with internal and external clients and may participate in product demos.
Identified opportunities for process improvement.
Developed PEP+ training materials and facilitate training sessions.
Assisted product managers in identifying opportunities to improve product offerings.

Business Systems Consultant, 1988-1991
ATR International, Inc. - Houston, TX

Acted as a liaison between client area and technical organization by planning, conducting, and directing the analysis of basic to moderately complex business problems to be solved with automated systems.
Provided technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
Worked with user groups to provide training, resolve questions, assess user needs, and recommend changes.
Participated in the preparation of specifications for system changes and systems testing.

EDUCATION

Master of Business Administration in International Business
Texas Southern University, TX, 1988

Bachelor of Science in Business Administration
Saint Edward’s University, TX, 1986

TECHNICAL SKILLS

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