Network Engineer Resume

Matthew Martin
17, Solie Road
St. Petersburg, FL, 1875
881-0972-133

PROFESSIONAL EXCELLENCE SUMMARY

Strong interpersonal and project management skills.
Excellent analytical skills i.e., technical and non-technical problem solving skills.
Good ability to work and effectively prioritize in a highly dynamic work environment.
High level of attention to detail and excellent time management skills.
Superb customer service skills.
Effective written and oral communications skills.
Strong technical documentation skills.

TECHNICAL SKILLS

System Hardware: Windows NT, 95, 98, XP, Linux, Dialers, SAS, Xircom Products, NetGear, ICS Drive Imagers

Microsoft Office: Word, Excel, Access, PowerPoint, Front Page

Networking: TCP/IP firewalls, VPNs, IDSs, Network routers and switches, digital/analogue circuits, VOIP, SNA devices

EDUCATION

Bachelor’s Degree in Information Technology, 1990
Florida State University, FL
Cisco certifications CCNP a plus
Certificate in Advanced Network Analysis
Certificate in Advanced TCP/IP Network Theory and Design

PROFESSIONAL EXPERIENCE

2000 to Present
Senior Network Engineer at Verizon Business - Jacksonville, FL

Develop solution options, project plans, problem resolutions and budget projections based on customer needs.
Establish Configuration Controls/tools, Quality Controls and standards, procedures and guidelines for design development, testing, implementation and maintenance of enterprise solutions (15%).
Responsible for planning of new network connections (including new buildings, new telecommunications closets and departmental connections (10%).
Monitor and maintain equipment to insure non-interruption of service.
Report any performance issues to the Network Engineering Manager, or Sr. IT Management (5%)

1997 to 2000
Network Engineer at Prosum - Orlando, FL

Worked with teammates to provide 24×7x365 support of the client’s production network.
Created infrastructure support documentation where it does not exist.
Maintained up/down and error condition monitoring of the clients systems .
Responded to security incidents, requests and alerts.
Worked to ensure the client sees continuous improvement in network infrastructure uptime, stability, security and documentation.

1994 to 1997
LAN Manager at Hard Knocks - Oviedo, FL

Managed and maintained the company’s networks including planning, installing, configuring and supporting computer hardware and software for all networking and communications systems.
Coordinated daily support issues of various sites to ensure systems are operational with high degree of reliability.
Implemented appropriate technology to proactively monitor and protect the environment.
Developed and published metrics of reliability of network, servers, applications and interface effectively with vendors.

1990 to 1994
LAN Administrator at General Dynamics - IT - Chantilly, VA

Provided first level technical support for faculty and staff within these departments, and escalates issues to the appropriate Senior IT Specialist or IT@JHU for resolution as appropriate.
Assisted faculty and visitors with the daily use of the departmental instructional and presentation facilities.
Administered and maintained end user accounts, permissions, and access rights; monitors system logs.
Monitored software applications used in the departments. Suggests and installs upgrades.
Ordered spare parts, repairs, replaces and/or reconfigures hard drives as appropriate.

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