Office Manager Customer Service Representative Resume




Office Manager Customer Service Representative Resume




Rose Bailey
67, Rancho Drive
Louisville, KY, 1479
999-2721-982

OBJECTIVE

Results-oriented customer service representative with wide experience in office management, business administration, accounting and customer service seeking a similar position in a reputed organization that will utilize my experience.

QUALIFICATIONS PROFILE

  • Professional, diplomatic customer service skills.
  • Excellent ability to manage multiple responsibilities and meet deadlines.
  • Strong attention to detail, self-starter.
  • Exceptional written and verbal communication skills.
  • Good ability to work well independently and with a team.
  • Outstanding problem solving skills.
  • General clerical skills.

EMPLOYMENT HISTORY

1992 to Present
Customer Service Representative at Stepstone Staffing – Columbia, SC

  • Respond to service requests and emergency call-outs.
  • Investigate and resolve customer questions and concerns efficiently and compassionately.
  • Prepare and distribute reports on a regular and timely basis.
  • Assist with various administrative duties, such as filing, data entry, and ensure Sarbanes-Oxley (SOX) compliance.
  • Participate in inside sales activities.

1986 to 1991
Office Manager at LHC Group – Morgantown, KY

  • Entered patient billing data into computer; and transmitted this information to the main office as according to the billing process and as directed.
  • Maintained office manuals and assisted in the ordering of supplies.
  • Coordinated outgoing and incoming mail and faxes.
  • Reviewed patient medical records for accuracy of information related to the billing process.
  • Answered incoming phone calls, typing.
  • Assisted the Branch Manager, DON/Alternate DON.

1982 to 1985
Administrative Assistant at Advance Auto Parts Georgetown, KY

  • Reviewed and routed incoming and outgoing mail.
  • Prepared records in agreed upon manner, such as agenda, notices, minutes, and other supporting materials for corporate meetings.
  • Acted as custodian of applicable corporate documents and records.
  • Created, coordinated and maintained various database, spreadsheet and document files.
  • Provided information and assistance to other corporate departments, legal counsel, and outside entities, as needed.
  • Assisted with budget preparation and compliance monitoring, including personal overtime, as directed.

EDUCATION AND CERTIFICATION

Bachelor of Arts in Social Service
Kentucky State University, KY in 1982

Certified Office Manager – Midway Institute, Georgetown, KY

COMPUTER SKILLS

Proficiency with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Outlook, QuickBooks, Quicken