Office Manager Customer Service Representative Resume
Rose Bailey
67, Rancho Drive
Louisville, KY, 1479
999-2721-982
OBJECTIVE
Results-oriented customer service representative with wide experience in office management, business administration, accounting and customer service seeking a similar position in a reputed organization that will utilize my experience.
QUALIFICATIONS PROFILE
- Professional, diplomatic customer service skills.
- Excellent ability to manage multiple responsibilities and meet deadlines.
- Strong attention to detail, self-starter.
- Exceptional written and verbal communication skills.
- Good ability to work well independently and with a team.
- Outstanding problem solving skills.
- General clerical skills.
EMPLOYMENT HISTORY
1992 to Present
Customer Service Representative at Stepstone Staffing - Columbia, SC
- Respond to service requests and emergency call-outs.
- Investigate and resolve customer questions and concerns efficiently and compassionately.
- Prepare and distribute reports on a regular and timely basis.
- Assist with various administrative duties, such as filing, data entry, and ensure Sarbanes-Oxley (SOX) compliance.
- Participate in inside sales activities.
1986 to 1991
Office Manager at LHC Group - Morgantown, KY
- Entered patient billing data into computer; and transmitted this information to the main office as according to the billing process and as directed.
- Maintained office manuals and assisted in the ordering of supplies.
- Coordinated outgoing and incoming mail and faxes.
- Reviewed patient medical records for accuracy of information related to the billing process.
- Answered incoming phone calls, typing.
- Assisted the Branch Manager, DON/Alternate DON.
1982 to 1985
Administrative Assistant at Advance Auto Parts Georgetown, KY
- Reviewed and routed incoming and outgoing mail.
- Prepared records in agreed upon manner, such as agenda, notices, minutes, and other supporting materials for corporate meetings.
- Acted as custodian of applicable corporate documents and records.
- Created, coordinated and maintained various database, spreadsheet and document files.
- Provided information and assistance to other corporate departments, legal counsel, and outside entities, as needed.
- Assisted with budget preparation and compliance monitoring, including personal overtime, as directed.
EDUCATION AND CERTIFICATION
Bachelor of Arts in Social Service
Kentucky State University, KY in 1982
Certified Office Manager - Midway Institute, Georgetown, KY
COMPUTER SKILLS
Proficiency with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Outlook, QuickBooks, Quicken