Office Operations Manager Resume

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Andrew Robinson
57, Industrial Avenue
New York, NY, 1746
186-8762-761

CAREER OBJECTIVE

To obtain a responsible position in a well-established company where I can utilize my work experience and qualifications to improve company’s operation.

PROFESSIONAL EXPERIENCE SUMMARY

  • Strong verbal and written communication skills.
  • Exceptional customer service skills.
  • Excellent organizational and accurate thoroughness.
  • Multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively.
  • Ability to work well within a team atmosphere.
  • Computer expertise in Software applications (Microsoft Excel, Word, SAP).

WORK EXPERIENCE

Customer Service Specialist
Genesee & Wyoming Inc.- Elmsford, NY
1998 to Present

  • Work in customer center and provides support for the SMS database systems.
  • Enter and extract data from the SMS systems as necessary.
  • Verify clearances as necessary to pass clearances and issue badges.
  • Pass clearances to other organizations using cable message address, telephone, and fax.
  • Create, modify, and encode the Agency’s badges, IC badges, and other credentials on an ad-hoc and weekly basis as employees process in at Agency.
  • Answer customer questions about building and visitor access.
  • Reserve and issue U-drive vehicles to eligible customers.
  • Handle materials in Agency’s lost and found.
  • Answer customer questions at a walk-up counter.

Office/Operations Manager
People & Systems – New York, NY
1993 to 1998

  • Overseen the central support, resources, and tools of the organization that ensure all programs and systems run efficiently.
  • Used innate ability to stay ahead of the executive in anticipating needs and providing successful solutions while handling scheduling, travel, and all correspondence as needed.
  • Provide limited bookkeeping support (using QuickBooks).
  • Overseen supply management and assist with the development of annual reports, brochures, and special events planning.
  • Performed other duties and tasks as needed while maintaining positive external relations and public perceptions through prompt and courteous service.

ACADEMIC BACKGROUND

Bachelor of Science in Business Administration (1993)
New York State University, New York, NY