Sample Resume

David Collins
34, Summerlin Parkway
Seattle, WA, 1263
661-2863-182

PROFILE

Instinctive and Results-Oriented Customer Service Representative with more than 9 years online sales experience working in fast-paced environments. Get status as a taskmaster by improving overall productivity.

HIGHLIGHTS OF QUALIFICATIONS

• Customer service orientation.
• Exceptional verbal and written communication skills.
• Strong analytical and problem solving skills.
• Working knowledge of routine financial service transactions.
• Computer skills include Microsoft Office Word, Excel, and Outlook, and Remedy.

WORK EXPERIENCE

DocuSign – Seattle, WA in 1998 to 2001
Enterprise Online Sales Representative:

• Responsible for calling customers, generating business and following down leads.
• Managed and responded to incoming business and questions from prospective customers and conducted regular presentations to high-level customers within higher educational institutions.
• Responsible for managing a customer pipeline, driving customers to commitment, and working closely with the deployment team to move customers to launch.
• Followed-up via phone and email with prospects to ensure questions are answered and they are moving towards deployment of Google Apps.
• Participated in the design, development, and implementation of programs to increase sales and adoption of Google Apps Education Edition.

Cozi Group, Inc. – Seattle, WA in 1993 to 1997
Customer Service Representative:

• Delivered the optimal customer experience by greeting, servicing, and referring consumer and business banking customers as appropriate.
• Handled and resolved complaints on behalf of Financial Center customers promptly and effectively.
• Identified customer needs in order to effectively refer bank products and services.
• Interfaced with Commercial Business, Consumer Lending, and Smith Barney to ensure ongoing communication with regard to existing and future customer needs.
• Supported sales/service activities within the Financial Center by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc.

Data Domain – Raleigh, NC in 1989 to 1993
Customer Service Support Representative:

• Served as a liaison between LabCorp branches or regional laboratories and its customers in response to inquires and problems.
• Researched and resolved customer problems.
• Performed a wide variety of administrative/clerical duties i.e., payroll, paternity testing, billing, data entry, and phlebotomy.

EDUCATIONAL BACKGROUND

Whitworth University, Washington, WA (1989)
Bachelor of Science Degree in Business