Online Sales Customer Service Representative Resume
David Collins
34, Summerlin Parkway
Seattle, WA, 1263
661-2863-182
PROFILE
Instinctive and Results-Oriented Customer Service Representative with more than 9 years online sales experience working in fast-paced environments. Get status as a taskmaster by improving overall productivity.
HIGHLIGHTS OF QUALIFICATIONS
- Customer service orientation.
- Exceptional verbal and written communication skills.
- Strong analytical and problem solving skills.
- Working knowledge of routine financial service transactions.
- Computer skills include Microsoft Office Word, Excel, and Outlook, and Remedy.
WORK EXPERIENCE
DocuSign - Seattle, WA in 1998 to 2001
Enterprise Online Sales Representative:
- Responsible for calling customers, generating business and following down leads.
- Managed and responded to incoming business and questions from prospective customers and conducted regular presentations to high-level customers within higher educational institutions.
- Responsible for managing a customer pipeline, driving customers to commitment, and working closely with the deployment team to move customers to launch.
- Followed-up via phone and email with prospects to ensure questions are answered and they are moving towards deployment of Google Apps.
- Participated in the design, development, and implementation of programs to increase sales and adoption of Google Apps Education Edition.
Cozi Group, Inc. - Seattle, WA in 1993 to 1997
Customer Service Representative:
- Delivered the optimal customer experience by greeting, servicing, and referring consumer and business banking customers as appropriate.
- Handled and resolved complaints on behalf of Financial Center customers promptly and effectively.
- Identified customer needs in order to effectively refer bank products and services.
- Interfaced with Commercial Business, Consumer Lending, and Smith Barney to ensure ongoing communication with regard to existing and future customer needs.
- Supported sales/service activities within the Financial Center by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc.
Data Domain - Raleigh, NC in 1989 to 1993
Customer Service Support Representative:
- Served as a liaison between LabCorp branches or regional laboratories and its customers in response to inquires and problems.
- Researched and resolved customer problems.
- Performed a wide variety of administrative/clerical duties i.e., payroll, paternity testing, billing, data entry, and phlebotomy.
EDUCATIONAL BACKGROUND
Whitworth University, Washington, WA (1989)
Bachelor of Science Degree in Business