Sample Resume

Brad Powell
11, St. Rose Parkway
Charlotte, NC, 1538
666-2987-981

Job Objective

To get a position as customer operations manager in reputed organization utilizing my 8 years of diversify experience.

Summary of Qualifications

• Well-organized customer relationship building skills.
• Outstanding written and verbal communication skills.
• Exceptional planning, analytical skills and organizational skills.
• Strong team leadership skills.
• Skills in computer software packages.
• Excellent motivation, leadership, and interpersonal skills.
• Ability to lead, coach, and mentor staff.

Professional Experience

Kmart Corporation – Greensboro, NC, 2000 to 2003
Customer Operations Manager:

• Created a positive atmosphere of professionalism and support, provided honest and timely feedback to employees.
• Provided fair and honest performance evaluation, rewarded employees for innovation, risk-taking, excellent performance and exceptional efforts to satisfy both internal and external customers.
• Demonstrated commitment to company efforts to achieve a diverse workforce.
• Focused resources on critical needs, defined plans and actions consistent with business needs, organized initiatives to achieve optimal results and critical timelines.

Netflix – Greensboro, NC, 1997 to 2000
Operations / Customer Support Manager:

• Responsible for designing and implementing improved processes and operational policies.
• Ensured client stays within the scope of the contracted operations and maintenance work.
• Overseen monitoring of customer systems performance.
• Ensured issues from customer systems users are logged in tracking system and attended to accordingly.
• Ensured handling of customer telephone calls and emails.
• Reviewed issues and ticket reports with customer to determine source of errors and recommend solutions.

Octapharma Plasma – Charlotte, NC, 1994 to 1997
Customer Service Supervisor:

• Provided requisite training and work environment for self-motivated and empowered employees.
• Assisted with the recruitment, hiring and training of new employees and ongoing training and support for the team.
• Driven the responsibility for the timely, accurate and productive delivery of customer service needs.
• Tracked results of quality and productivity standards and ongoing quality improvement programs.
• Determined the appropriate measures of quality service and report to the market team members.

Educational Qualifications

• North Carolina State University, NC
  
  Bachelor of Science in Business in 1993

• Certificate, Exceptional Customer Service Seminar
• Saint Augustine’s School, Charlotte, NC
  High School Diploma in 1990

Technical Skills