Operations Customer Service Manager Resume
Brad Powell
11, St. Rose Parkway
Charlotte, NC, 1538
666-2987-981
Job Objective
To get a position as customer operations manager in reputed organization utilizing my 8 years of diversify experience.
Summary of Qualifications
- Well-organized customer relationship building skills.
- Outstanding written and verbal communication skills.
- Exceptional planning, analytical skills and organizational skills.
- Strong team leadership skills.
- Skills in computer software packages.
- Excellent motivation, leadership, and interpersonal skills.
- Ability to lead, coach, and mentor staff.
Professional Experience
Kmart Corporation - Greensboro, NC, 2000 to 2003
Customer Operations Manager:
- Created a positive atmosphere of professionalism and support, provided honest and timely feedback to employees.
- Provided fair and honest performance evaluation, rewarded employees for innovation, risk-taking, excellent performance and exceptional efforts to satisfy both internal and external customers.
- Demonstrated commitment to company efforts to achieve a diverse workforce.
- Focused resources on critical needs, defined plans and actions consistent with business needs, organized initiatives to achieve optimal results and critical timelines.
Netflix - Greensboro, NC, 1997 to 2000
Operations / Customer Support Manager:
- Responsible for designing and implementing improved processes and operational policies.
- Ensured client stays within the scope of the contracted operations and maintenance work.
- Overseen monitoring of customer systems performance.
- Ensured issues from customer systems users are logged in tracking system and attended to accordingly.
- Ensured handling of customer telephone calls and emails.
- Reviewed issues and ticket reports with customer to determine source of errors and recommend solutions.
Octapharma Plasma - Charlotte, NC, 1994 to 1997
Customer Service Supervisor:
- Provided requisite training and work environment for self-motivated and empowered employees.
- Assisted with the recruitment, hiring and training of new employees and ongoing training and support for the team.
- Driven the responsibility for the timely, accurate and productive delivery of customer service needs.
- Tracked results of quality and productivity standards and ongoing quality improvement programs.
- Determined the appropriate measures of quality service and report to the market team members.
Educational Qualifications
- North Carolina State University, NC
Bachelor of Science in Business in 1993 - Certificate, Exceptional Customer Service Seminar
- Saint Augustine’s School, Charlotte, NC
High School Diploma in 1990
Technical Skills