Sample Resume

Garcia Lewis
12, Stone Street
Costa Mesa, CA,1265
444-7631-363

PROFESSIONAL PROFILE

• Six years of experience as a computer technician
• Communicate clearly verbally and written with vendors, employees, and management.
• Ability to meet deadlines, maintain attention to detail and accuracy, while working in a team or group environment.
• Excellent customer service skills.
• Excellent time management, multi-tasking, and deductive reasoning skills.
• Demonstrated ability to troubleshoot complex technical situations.

TECHNICAL SKILLS

• Exceptional knowledge of networking concepts, Microsoft operating systems, and Microsoft Office.
• Strong ability to troubleshoot and repair printer, PC, and server hardware issues.
• Expertise with Novel GroupWise, Linux, SAN fundamentals, Citrix, Microsoft SQL, OSI model
• Solid understanding of Windows XP, Windows Vista, Windows 3.1/95/98/2000 and NT.

EXPERIENCE SUMMARY

(1999 to 2001): PC Support Technician
Blue Raven Technology – Wilmington, MA
Duties performed:

• Analyzed, planed, designed, and installed new personal computer systems.
• Reviewed, maintained and performed upgrades to existing personal computer systems.
• Investigated hardware and software problems and perform minor system hardware and communication connection repairs.
• Determined user specifications for hardware and software and perform purchasing of hardware and software to meet the user’s needs.
• Assisted with managing and maintaining hardware and software inventories.
• Assisted with patch management of desktop operating systems.

(1995 to 1998): PC/Network Technician
P.G. Computers – Monterey, CA
Duties performed:

• Responsible for the maintenance, repair and installation of personal computer and network hardware and software.
• Responsible for installation of departmental software/hardware, patching OS on workstations and servers.
• Maintained dialogue with vendor’s technical support staff as needed.
• Evaluated new technology (software/hardware), educated users on use of new systems/software/hardware as needed.
• Collaborated with Applications Team to implement, deploy, maintain and support all applications.

EDUCATIONAL DETAILS

• A+, Network+, MCP, MCSE certifications Course
  California Institute of Technology, CA

• PC Repair Course
  Mount Saint Mary’s College, CA

• Bachelors Degree in Computer Science (1995)
  University of Southern California, CA

• High School Diploma (1990)
  Saint Lewis High school, Monterey, CA