Pharmacy Technician Resume

Joseph Thompson
67, Witte Street
Houston, TX, 1765
777-983-982

OBJECTIVE

To get a pharmacy technician position with a reputed organization that will enable me to use my excellent customer service skills, education and experience.

QUALIFICATION HIGHLIGHTS

  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Ability to work independently, set priorities, makes critical decisions, and respond to client concerns.
  • Able to multi task and work well with various sales people.
  • Capability to effectively understand customers and employees inquiries.
  • Interpersonal skills including building relationships and conflict resolution.
  • Ability to work different schedules to meet store and customer needs.
  • Strong knowledge of laws governing OTC drugs, pharmacy products and third party plans.
  • Working knowledge of computer including Microsoft office, Access, Excel, and Word.

EMPLOYMENT HISTORY

2000 to 2006
Safeway – Gainesville, TX
Pharmacy Technician

  • Assisted all pharmacy and front store customers with their questions and concerns.
  • Requested additional help when needed to maximize customer satisfaction.
  • Maintained customer/patient confidentiality according to HIPAA and company standards.
  • Accessed and retrieved information to/from the computer.
  • Maintained prescription prioritization throughout prescription processing.
  • Resolved Third Party rejections and complete any manual claim forms.
  • Completed prescription Pick-Up Log, validate customer address.
  • Supported scheduling activities according to the needs of the business and workflow model.
  • Completed all required training and compliance programs within designated timeframe.

1995 to 2000
Tom Thumb – Gainesville, TX
Assistant Pharmacy Manager

  • Responsible for helping the store pharmacy operations achieve their planned business objectives.
  • Participated in the Pharmacy Care program, including administering immunizations. This includes successful completion of APHA immunization training or its equivalent.
  • Assisted in the operation of assigned Pharmacy which includes World Class Customer service, sales, gross margin improvements, inventory purchasing and management, expense control and staff issues.
  • Provided the Pharmacy Manager updates on Pharmacy operations.
  • Understood and complied with Best Practice Standards and execution by pharmacy staff when Pharmacy Manager is absent.
  • Ensured compliance to all local, state, federal laws, and company policies and procedures.

EDUCATIONAL DETAILS

  • Bachelor of Science Degree in Pharmacy (1995)
    Saint Edward’s University, Houston, TX

  • Texas State Licensed pharmacist