Public Transportation Operations Manager Resume

Daniel Harris
28, Monroe Street
Northwest, NC, 1876
188-973-792

JOB OBJECTIVE

Seeking an operation manager position with a public transportation company where I can utilize my skills and experience to improve operations, and enhance growth.

PROFESSIONAL EXPERIENCE

1997 to Present
Operations Manager of Parking & Transportation
Veolia Transportation – Northwest, NC

  • Provide direction and management for parking revenue operations system-wide.
  • Manage parking space allocation for System parking facilities.
  • Manage parking and transportation section supervisors.
  • Establish and maintain a work force that is dedicated to the spirit of excellence and corporate vision.
  • Develop and maintain spirit of excellence philosophy within all parking and transportation services.
  • Work to maintain a diversified and professionally trained workforce system-wide.
  • Respond to customer concerns, complaints, and questions about parking, way finding, and access to BHCS facilities.
  • Manage parking and transportation section Supervisors, and staff.
  • Provide general direction and leadership to three-five supervisory personnel.
  • Coach and counsel subordinate staff and prepare annual performance evaluations.
  • Provide statistical reports and briefings to senior department and corporate leadership.
  • Work to maintain a diversified and professionally trained workforce system-wide.

1992 to 1997
Transportation Security Manager
URS Corporation – Charlotte, NC

  • Used seasoned technical and program management expertise
    developed professionally and on-the-job to complete the majority of
    work independently.

  • Served as the manager in charge of TSA operations at an
    airport/transportation terminal, spoke location(s), and
    particular shift(s), as assigned.

  • Managed and supported the collections of various performance
    metrics in an effort to identify areas in need of process
    improvement and systemic or individual weaknesses, vulnerabilities,
    or inefficiencies in the screening process.

  • Coordinated national and local crisis management and incident
    response protocols.

  • Recognized the customer service needs of the
    traveling public and balances these needs with safety and security
    in mind.

  • Worked cooperatively with airport stakeholders in furtherance of
    the TSA mission.

EDUCATION

North Carolina State University, 1992
Bachelor of Science in Business

COMPETENCIES IN

  • Attention to Detail
  • Conflict Management
  • Customer Service:
  • Decisiveness
  • Flexibility
  • Interpersonal Skills
  • Multi-Tasking
  • Operations Management
  • Resource Planning and Accountability