Restaurant General Manager Resume

Daniel Robinson
64, Grant Street
Rogersville, TN, 1863
991-7653-874

CAREER OBJECTIVE

Seeking a general manager position in a high volume fine dining restaurant where I can utilize my vast experience and skills.

PROFESSIONAL EXPERIENCE

Zaxbys Restaurant – Knoxville, TN, 1999-2004
Restaurant General Manager:

  • Worked lunch, dinner and weekends, monitoring quality of food and service.
  • Ensured restaurant is 100% staffed with quality Team Members.
  • Ensured full implementation of new employee orientation and training programs.
  • Reviewed the performance of all Team Members, Shift Managers and Assistant Managers two times per year.
  • Operated in accordance with established performance, profits and operating standards.
  • Supervised and motivated Team Members, Shift Managers and Assistant Managers.
  • Maintained high standards of service throughout the operational day by demonstrating management by example.
  • Ensured all marketing plans are executed on time and accurately to build repeat Customer visits.
  • Responsible for initiating and implementing approved Local Store Marketing.

Kentucky Fried Chicken – Rogersville, TN, 1997-1999
General Manager:

  • Responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience.
  • Scheduled and deployed the Team correctly, addressed performance issues and managed the restaurant budget and financial plans.
  • Ensured the entire restaurant team is properly trained and developed.
  • Interacted well with customers, Taco Bell management and the restaurant team.
  • Resolved conflicts in a timely and effective manner.
  • Made sure your team understands and acts on business priorities

Buckhorn Restaurant – Memphis, TN, 1994-1997
Assistant Restaurant General Manager:

  • Assisted GM in leading your team with great customer service skills.
  • Maintained a high ratio of return customers through great service.
  • Helped lead a team atmosphere that promotes TA as an “Employer of Choice”.
  • Coached and developed employees to build a strong cohesive working team.
  • Developed your team members to acquire greater work skills.
  • Supported your GM in executing TA marketing programs to meet/exceed sales targets.
  • Assisted in achieving the financial targets with integrity utilizing TA guidelines.

EDUCATION



Bachelor of Science Degree in Business (1994)
Tennessee State University, TN

SKILLS AND ABILITIES

  • Excellent people oriented leadership skills.
  • Excellent interpersonal communication skills.
  • Strong decision making and problem solving skills.
  • Strong knowledge of commonly-used concepts, practices, and procedures in a restaurant.
  • Superb leadership skills with proven ability to build relationships with customers, vendors, and associates.
  • Demonstrated ability to drive profitable growth.