Sample Resume

Retail Manager Resume

Objective

To work in Challenging demanding all my skill and efforts to explore and adapt myself in different field, and realize my potential and contribute to the development of organization with impressive performance.

Experience

Area Manager – Retail
United States

• Merchandised Gift Shop to plan-o-gram standards optimizing the presentation to the guest while protecting the inventory from shortage
  
• Interviewed and made recommendations for hiring decisions
  
• Trained and developed Gift Shop team members including, but not limited to, Gift Shop processes and procedures, their role in the show, and Castle policies and regulations
  
• Insured Gift Shop team members remain in character while interacting with guests
  
• Insured adequate staffing of Gift Shop to achieve show objectives
  
• Provided regular, timely, and continued performance feedback through coaching and development
  
• Monitored labor costs
  
• Oversaw management and maintenance of all POS terminals and related equipment supporting the Gift Shop
  
• Conducted physical inventory following established procedures as required
  
• Purchased inventory and supplies are required to support show schedule
  
• Managed and approves invoices for payment
  
• Assisted with special functions, shows, groups, and/or individual guests as required
  
• Performed additional duties as assigned

Retail Manager – Medieval Times.
United States

• Responsible to input Daily/ weekly sales reports into the E-Finance system.
  
• Responsible for properly staffing the café including building a schedule that is posted every two weeks.
  
• Implemented and maintains cash-handling standards as outlined in the Corporate Policy and Procedures Manual to eliminate theft of services or company funds.
  
• Interacted with the customers to determine satisfaction level.
  
• Implemented programs (Balanced Choice, My Marketing Plan) as directed by the Director of Dining Services.
  
• Attended daily production meetings.
  
• Interacted with the Assistant Director of Dining Services and the Executive Chef to insure the highest quality of food is being served and to plan weekly special and monthly themed meal.
  
• Complied with all federal, state, and local sanitation regulations; as well as departmental sanitation procedures and third party audits.
  
• Followed all HACCP policies.
  
• Maintained a clean, sanitary working environment.
  
• Ensured staff assists in achieving customer satisfaction goal.
  
• Adhered to facility confidentiality, HIPAA and resident-rights policies.
  
• Is responsible for adhering to the disciplinary policies set forth by the community.
  
• Performed other tasks as assigned.

Education

• Masters in Retail Management, California Lutheran University (CA)

Skills

• Supported Dock Woods Community’s mission statement and adhere to the core values.
  
• Attended all in-person in-services and complete education packets annually.
  
• Directed staff to provide retail services and presentation standards.
  
• Projected and practices consistent ownership of the cafe, which provides a high level of customer service at all points of contact.
  
• Trained staff on customer service, proper portioning, cashier skills as well as safety
  
• Demonstrated ability to effectively lead/direct, coach and train others in a retail setting, and the ability to relate well using communication, interpersonal, diplomacy and related skills required.
  
• Experienced in a specialty retail environment required.