Retail Operations Manager Resume

Matthew Robinson
47, Bartig Road
Brandon, FL, 1653
771-7961-624

OBJECTIVE

Looking for a retail operations manager position with reputed organization where I can use my skills and experience to develop and encourage employee productivity.

PROFESSIONAL SKILLS

  • Good ability to define problems, define seriousness of problems, collect data, and establish facts.
  • Ability to follow through and complete tasks to meet deadlines.
  • Ability to maintain positive attitude towards co-workers and customers.
  • Effective time management skills.
  • Effective oral and written communication skills.
  • Excellent negotiation skills.
  • Strong organizational, problem solving skills.
  • Basic computer skills in network operations such as Window and Word.

PROFESSIONAL EXPERIENCE

Retail Operations Manager (1996-2004)
CompUSA – Brandon, FL
Duties

  • Tracked and measured retail store performance.
  • Effectively managed store payroll including overtime and temp expenses.
  • Managed daily cycle counts, receiving variances, and quality of inventory.
  • Processed applicants and potential employees in compliance with company and EEOC standards.
  • Supported employees during the peak period and manages the store schedule.
  • Managed inventory and cash to meet established guidelines.
  • Responsible for daily financial, accounting, and inventory control.
  • Responsible for following safety guidelines as set by the company.
  • Implemented store promotions and achieve sales and financial objective, within a timely manner.

Operations Manager (1990-1996)
Sodexo – Lufkin, TX
Duties

  • Supervised, recruited, trained, developed and communicated with all associates and managers as well as assess performance.
  • Coordinated and managed all store operational activities.
  • Overseen timely processing of all personnel actions.
  • Ensured a positive customer experience.
  • Supervised store security and safety
  • Maintained adherence to all company policies and procedures.
  • Performed other related duties as assigned.

Retail Representative (1985-1990)
GNC – Coral Springs, FL
Duties

  • Responsible for representing and merchandising assigned products in retail grocery stores within a specified geographic area.
  • Ensured all new product authorizations and core extensions are positions on retail shelf with appropriate timing, space, facings and targeted location.
  • Provided excellent customer service.
  • Utilized customer point-of-sale data to find and correct distribution opportunities.
  • Participated in specific related retail store selling and recall activities on an exception basis as directed.
  • Prepared information/project tracking reports in a timely manner as required by Company.

EDUCATION

Bachelor’s Degree in Business Administration (1985)
Florida State University, Florida, FL