Retail Sales Associate Resume

William Turner
84, East Street
Jacksonville, FL, 1756
992-9874-765

OBJECTIVE

Seeking challenging and rewarding career with a retail company where I can utilize my interpersonal skills along with my professional expertise towards the growth of organization.

QUALIFICATION SUMMARY

  • Excellent time management and organization skills.
  • Superb verbal and written communication skills.
  • Exceptional customer service skills.
  • Ability to thrive in a fast-paced, high transaction environment.
  • Strong and engaging interpersonal communication skills.
  • Experience using email, internet browser, and basic word processing software (Microsoft).

PROFESSIONAL EXPERIENCE


HMSHost -Jacksonville, FL
Lead Retail Sales Associate (1998-Present)
Duties included:

  • Perform all functions relating to the handling of merchandise or cash in accordance with corporate policies.
  • Administer all point of sale opening and closing procedures in accordance with corporate policy.
  • Resolve all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind.
  • Ensure that all customers receive receipts on all purchases.
  • Operate cash register and receives payment from customer in cash or credit card, accurately counts and provide change to customers.
  • Communicate all merchandise needs or issues to appropriate supervisors.
  • Contribute to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise.
  • Participate in physical inventory counts.

Firestone Complete Auto Care -Southeast – Tampa, FL
Retail Sales Associate (1995-1998)
Duties included:

  • Demonstrated a high level of energetic response to every customer, on the phone or in the store.
  • Communicated accurately with customer service manager and technicians to establish time commitments that meet Firestone standards and exceed customer requirements.
  • Used company documents to communicate clearly with customers and co-workers in ensuring exceptional customer care.
  • Followed proper exit procedures: explain all warranties and options to all customers, thank them and display appreciation for their business.
  • Miscellaneous duties as assigned.

Advanced Retail Merchandising, Inc. – Miami Beach, FL
Retail Sales Representative (1991-1995)
Duties included:

  • Worked .from a retail store or in-mall kiosk to generate prospects and sales for cutting edge consumer wireless broadband products.
  • Leveraged your engaging personality, interest in technology and passion for innovative products to generate sales via walk-in customers.
  • Participated in Outbound sales efforts including store marketing activities and other special promotions or activities to assist in lead generation and new sales.
  • Educated customers regarding the benefits of products and services as well as answer questions regarding equipment, coverage area, pricing, and availability.
  • Accurately and efficiently processed customer transactions using our real-time activation computer system.
  • Ensured store is operationally ready at all times and each customer has a positive experience.

EDUCATION


Bachelor of Arts in Social Science (1991)
Florida State University, FL