Retail Sales Customer Service Manager Resume

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Anna Lopez
45, St. Rose Parkway
Vidor, TX, 2576
777-7641-274

PERSONAL SUMMARY

A results-oriented customer service professional with huge experience in retail sale. Self-directed, team player, highly energetic. Committed to achieving customer satisfaction as well as meeting company expectations. Able to focus on project, develop strategies and meet or exceed deadlines. Computer proficiency, working knowledge of Windows 98, Excel and Word, Access.

SKILLS

  • Outstanding communication and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Strong management skills and time management skills.
  • Excellent customer service skills.
  • Strong oral communication and listening skills.

CAREER HISTORY

Customer Service Retail Sales Associate
Advance America - Vidor, TX in 2000 to Present

Duties performed:

  • Assist Advance America clients in obtaining cash advances.
  • Help with existing accounts, collections, obtaining new customers, daily operations, and the growth of location.
  • Maintain a comfortable environment to provide our customers with the appropriate services to meet their needs.
  • Assist the Manager and Assistant Manager in collection efforts.
  • Make sure that daily procedures, such as cash balancing, are executed.

Retail Sales & Service Rep
Aaron’s, Inc. - Roswell, GA in 1996-1999
Duties performed:

  • Assisted all customers in a professional, friendly, and timely manner and directs customer inquiries to appropriate party as needed.
  • Responsible for the processing of scheduled and self-installations, service upgrade, and/or disconnect work orders.
  • Performed retention activities to save customers who indicate a desire to disconnect.
  • Completed daily inventory log on converter activity for inventory control purposes.
  • Updated customer account after every interaction and completes accurate paperwork and transactions according to company policies and procedures.

Customer Account Representative
Rent-A-Center - Fort Worth, TX in 1992-1995
Duties performed:

  • Offered enthusiastic sales guidance to customers.
  • Assisted in maintaining a quality showroom.
  • Kept merchandise in excellent, rent-ready condition.
  • Ensured timely deliveries.
  • Secured on time payments and collecting on delinquent accounts.

EDUCATION

Bachelor of Arts in Social Service in 1992
Midwestern State University, Texas, TX

High School Diploma in 1989
Saint Mary’s High School, Vidor, TX


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