Senior Technician Resume

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Michael Thompson
52, Pine Street
Waltham, MA, 1765
812-765-876

OBJECTIVE

Looking for a senior technician position with a well-established company in which I can utilize my skills and experience to benefit the organization.

SUMMARY OF QUALIFICATIONS

  • Strong interpersonal and organizational skills.
  • Effective communication (oral and written) and attention to detail.
  • Proven ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.
  • Demonstrated ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies.
  • Working knowledge of TCP / IP internetworking / WAN data communications.
  • Ability to work as part of a team and interact effectively with others.

WORK EXPERIENCE

Network Operations Senior Technician (1996-Present)
Akamai – Cambridge, MA
Duties included:

  • Monitor, troubleshoot & correct server and network problems and live network broadcasting issues.
  • Work with various third parties (Engineers, System Architects, Infrastructure Vendors, Customers, and Developers) to narrow down problems and achieve resolution.
  • Clearly and effectively document information in the Trouble Ticket system for communication to other staff, to open tickets and follow up on escalated problems.
  • Investigate service interruptions and determining the root cause.
  • Resolve service interruptions either within the NOCC or by escalating to other entities inside or outside of Akamai.
  • Manage and track events through resolution and maintaining a history of network-impacting issues.
  • Provide ongoing maintenance and administration for the deployed network.

Network Technician (1990-1995)
Kohl’s Corporation -Framingham, MA
Duties included:

  • Performed monitoring of data communications network for purposes of preventative maintenance, base lining, trend analysis, and problem resolution.
  • Generated and interpreted statistical reports and provides status of Network.
  • Provided technical assistance and maintenance support to first and third tier support groups and department end users.
  • Resolved technical problems for established networks.
  • Maintained records including problem documentation and actions taken.
  • Assisted Senior Network Technician’s with configuration of firewall’s, load balancer’s, routers and switches as assigned.
  • Maintained knowledge of current technological developments/trends in area of expertise.
  • Instructed and overseen the activities of Associate Network Technicians performing the same type of work.

EDUCATION

Bachelor of Science in Electrical Engineering (1990)
Boston University, Boston, MA