Senior Telecommunications Manager Resume

Anthony Harris
42, Lincoln Street
Middleton, WI, 1872
991-872-8712

OBJECTIVE

To obtain a senior level position with a company which will require me to utilize my skills, abilities and experience in the telecommunications field to ensure the company’s success.

PROFESSIONAL QUALIFICATIONS

  • Exceptionally strong interpersonal skills.
  • Excellent ability to develop and maintain relationships, manage confrontational situations and manage / influence peers and superiors.
  • Effective written and oral communication skills.
  • Ability to manage multiple assignments and competing priorities in a fast-paced, interactive.
  • Familiarity with AVAYA, TASKE, TEM and SDE.

EMPLOYMENT EXPERIENCE


Unitech Solutions – Kenosha, WI, 1999-Present
Senior Telecommunications Manager

  • Manage the day-to-day operations of the telecommunications area.
  • Work with the Business (Customer Service) & Enterprise Architecture in developing a Telecom strategy, vision & goals.
  • Research, design & implement new telecommunication services.
  • Facilitate planning for new, existing or relocation of Uline offices.
  • Provide ongoing maintenance & support of existing telecommunication services.
  • Collaborate & openly discussing issues in a way that brings out the best thinking, attitude & performance in the Telecom Team & others.
  • Implement, maintain & negotiate telecommunication services with local & long distance providers.

Brookdale Senior Living Inc. – Milwaukee, WI, 1996-1999
Telecommunications Manager

  • Managed and developed Telecommunications team members to provide an excellent customer service experience for all end users at corporate offices and communities.
  • Ensured immediate responsiveness to critical Telecom outages on a 24×7 basis.
  • Prioritized, distributed and monitored team projects and daily responsibilities.
  • Managed and maintained compliance with organizational standards for telephone system design and engineering.
  • Coordinated and overseen the installation and maintenance of all Telecommunications systems and equipment.
  • Served as a point of escalation and resource for the Telecom team members and end users.
  • Worked with Telecom and other IT Management in the development of new systems and applications.

The Grove Park Inn – Middleton, WI, 1994-1996

Telecommunications Operator

  • Responsible for maintaining neat, clean, and safe working environment.
  • Maintained professional and team-oriented attitude at all times.
  • Attained knowledge of AT&T switchboard, AT&T Difinity, and voice mail system.
  • Assisted guests with International calls and calling codes.
  • Reported any maintenance issues through Espresso for attention and/or correction.

EDUCATION

Bachelor’s Degree in Telecommunications
Lawrence University, WI, 1994