System Support Engineer Resume

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Gavin L. Harris
6350- Street,
Jones Branch Drive,
McLean, VA 221096
(352) 75486 – 964210

OBJECTIVE:
Desire for the job as system support engineer in well organized management where I can utilize my skill and work experience.
Systems support engineer will responsible to provide technical support and install network.

TECHNICAL SKILLS:

  • LAN/WAN Technology
  • Scripting language: Linux / Unix
  • PL, SQL, C, C++

SKILLS:

  • Extremely creative, discipline and detail oriented.
  • Excellent communication skills by personally as well as telephone.
  • Exceptionally fluent in spoken and written English.
  • Good networking knowledge.
  • Able to provide technical support.
  • Outstanding skills of project management and presentation.
  • Able to work in team environment.
  • Technical writing and training skills.

    EMPLOYMENT HISTORY:
    SYSTEM SUPPORT ENGINEER:
    (2002 to Present)
    Reston Technical Industry, VA

    • Regularly reply to customer inquires.
    • Manage and implement project plans.
    • Provide update records of use of elements, renovation and maintenance.
    • Plan and maintain web base training models.
    • Search, write and edit original technical documents.
    • Organize training programs for customer and develop related resources.
    • Work with merchants and decide time succession of machinery and replacement.
    • Use technical documents, information and system instruments to develop repairs attempts.
    • Follow and develop guidelines to reduce customer crashes.
    • Carry out essential software analytical responsibilities.

    TECHNICAL CONSULTANT:
    (1999 to 2002)

    • Designed various technical support activities.
    • Provided presale support and solutions such as LAN, WAN, NAS, SAN, COS AND Back up modules.
    • Served as technical support for new employees and customers.
    • Planed development activities for department and estimated new software.
    • Maintained software and hardware attachments, data models and other related materials.
    • Accomplished other duties as approved.

    EDUCATION:

    • Bachelor degree in computer engineering, George Mason University, VA
    • Certification in Counter Communications Technology, ECPI College of Technology , VA
    • Certification for project management, University of Virginia