Technical Services Manager Resume

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Michael Lewis
67, Bartig Road

Washington, DC, 1253
666-5244-712

OBJECTIVE

Seeking a management position in technical services where I can I can further my career.

AREA OF EXPERTISE

  • Expertise in a data center/network operations and help desk using Active Directory and CA tools with the ability to communicate with the customer supporting an end-user environment.
  • Expert level knowledge of the principles, methods, and techniques used in studying and analyzing systems needs, systems development, systems process analysis, design, and re-engineering.
  • Operating systems specialty: knowledge of MVS/ESA, LES2, mainframes, SNA.
    Communications specialty: knowledge of VTAM, CICS, NCP, NETVIEW and IBM-type networks.

  • Working knowledge of Microsoft Windows, Genesis, Word, Excel, PowerPoint, Access.

WORK HISTORY

Senior Technical Services Manager (1998-Present)
General Dynamics – IT – Washington, DC
Responsibilities:

  • Serve as a top level technical expert supporting, oversea Private Investment Corporation clients and user groups.
  • Perform and supervise completion of highly specialized engineering and technical support tasks associated with cutting-edge technologies.
  • Work with user groups to solve business problems with available technology including hardware, software, databases, and peripherals.
  • Supervise a Help Desk using ITIL best practices as well as CA ServiceDesk tool suite.
  • Provide guidance, training, and mentoring to less experienced staff.
  • Provide technical leadership to a team of engineers supporting Active Directory, Cisco network gear, Citrix, VMware ESX, Linux, NetApp filers, Internet DNS management.

Technical Services Manager (1993-1998)
NBS Enterprises – Washington, DC
Responsibilities:

  • Provided technical, professional, systems software, hardware, planning and support work.
  • Planed, supervised and coordinated the installation, customization and tuning of major ADP components such as Networks, Customer Information Control Systems, Distributed Systems, and Operating Systems.
  • Selected, installed, documented, maintained, monitored and debugged software or hardware.
  • Monitored, evaluated and tuned all related software and hardware components to ensure maximum availability and full use of computer resources.
  • Determined technical support needs and expectations of customers and translate these into appropriate technical detail.
  • Scheduled staff member’s absences for off-site training or on-the-job training.

EDUCATION

George Washington University, DC
Bachelor of Science in Computer Science (1992)