Technical Support Resume

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Peyton K. Sienna
521 East Third Street,
Marshfield, WI 86452
(501) 40120 – 73021

OBJECTIVE:
Looking for the challenging job opportunity in well reputed management.
A job where I can develop my work experience as well as I can use my skills and abilities to increase profit level of company.

SKILLS:

  • Outstanding knowledge of communication and telecommunication.
  • Superb time management skills.
  • Able to work as part of team.
  • Excellent skill of project management and leadership.
  • Extremely competitive, professional and confident.
  • Exceptional customer service skills.
  • Superb organizational and presentation skills.
  • Ability of troubleshooting.
  • Good computer and technical knowledge.

EXPERIENCE:
Technical Support:
Wisconsin Technology, WI
2000 to 2003

  • Provided technical support for $150M software companies.
  • Discussed technical service deals with different companies.
  • Organized official technical program schedule and evaluated continuity.
  • Planed and applied global approach for assessing international customer service.
  • Supervised and delivered new technologies to multiple companies.

Technical support analyst:
1998 to 2000

  • Communicated effectively with customer, engineer and other support resources.
  • Provided correct solution on critical technical issues and ensured that it will also helpful in future.
  • Provided hardware and software support to staff.
  • Recommended technical ideas for well organization.
  • Maintained high level of international customer service.
  • Registered all call on the call sorting system.
  • Provided guidance and training to junior staff to build up their capabilities.
  • Accomplished related duties as assigned.

Technical Representative:
Nova Technical Industry, WI
1997 June to August

  • Gave constant technical support to staff.
  • Published and maintained technical support Webpage.
  • Directed staff of eight technical representatives.

EDUCATION:

  • Bachelor of science, Engineer, Cardinal Stritch University, WI
  • Course of MS SQL Server, IIS, JavaScript, Oracle, HTTP, SMPT, FTP.
  • Diploma in Database Administration and Web Programming, Colorado Technical University