Telecommunications Manager Resume

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Emily Harris
35, Buse Road

Columbus, OH, 2153
881-6834-987

CAREER OBJECTIVE

Seeking a challenging position with a progressive organization which will utilize my skills, education and experience in telecommunications.

SKILLS AND ABILITIES

  • Over 9 years of experience in telecommunications field.
  • Strong problem solving, installation, and troubleshooting skills.
  • Ability to work with minimal supervision and communicate with staff and clients at all levels of the organization.
  • Strong written and verbal communication skills.
  • Excellent presentation and leadership skills.
  • Knowledge of telecommunications and networking protocols, topologies, and technologies.
  • Proficient in Microsoft Word, Excel, Access, Power Point.

EDUCATION

Bachelor of Science in Telecommunications
Ohio Northern University, OH, 1992

Employment History

1999 to Present
Wireless Wizard – Daytona Beach, FL
Telecommunications Manager

  • Maintain and troubleshoot Avaya 8700/8500 class media servers and gateways running CM 4.0 or higher.
  • Monitor performance and troubleshoot problems that impact switch availability.
  • Perform routine maintenance procedures with minimal downtime to ensure system integrity.
  • Manage and plan installation projects on various levels for multiple locations.
  • Order, provision, and terminate incoming circuits. Administers IP and T1 trunking to remote locations to maximize bandwidth.
  • Maintain and troubleshoot IP agent, and recording solution.

    1995 to 1999
    Abercrombie & Fitch – Columbus, OH
    Telecommunications Specialist

    • Developed methodologies for analysis, installation, and support quality assurance and testing.
    • Served as technical specialist/lead on a functional basis, for the resolution of complex telephony problems.
    • Assisted in maintenance of technical architecture documentation.
    • Participated in business continuity planning for infrastructure.
    • Participated in evaluation and selection of new software and hardware.
    • Assisted with Telecom reports and billing as needed.

    1992 to 1994
    The Grove Park Inn – Cincinnati, OH
    Telecommunications Operator

    • Responsible for answering and servicing all incoming calls to the resort.
    • Assisted internal and external guest with phone and voice mail needs, and general resort and group function information.
    • Monitored fire alarm systems, handles faxes and copies for guests, and controls information systems.
    • Responsible for maintaining neat, clean, and safe working environment.
    • Assisted guest with International calls and calling codes.