Telephone Sales Customer Service Resume




Telephone Sales Customer Service Resume




Jack Campbell
13, Tropicana Avenue
Orlando, FL, 1872
(441)-2641-182

OBJECTIVE

Looking for a customer service, telephones sales position in which extensive experience in customer service, sales, and telephone service, exceptional communication skills, superior customer service skills will be of value.

SUMMARY OF QUALIFICATIONS

  • Experience in sales, phone and telemarketing organization.
  • Articulate, professional, enthusiastic attitude and a focus on results are required.
  • Great interpersonal communications skills.
  • Excellent customer service skills.
  • Proficient in computer skills, POS systems, spreadsheets, word processing.
  • Ability to work in a high volume, and structured environment.

PROFESSIONAL EXPERIENCE

Americall Group Inc. – Orlando, FL
Customer Service / Sales Representative (1996 to 2000)
Responsibilities:

  • Responsible for calling customers that have applied online for help in purchasing a vehicle.
  • Verified that all the information submitted is accurate and customer intent.
  • Assisted the customer through their whole purchasing experience by setting appointments.
  • Responsible for taking the opportunity to offer customers other ancillary products.

Cablevision Systems Corporation – Jericho, NY
Telephone Service Representative (1990 to 1995)
Responsibilities:

  • Provided customers with detailed account information including balances, funds availability, debit card holds, account history, and answered other inquiries regarding existing customer accounts.
  • Helped customers find solutions to their financial needs by identifying products that can meet those needs.
  • Once identified, referred customer to the telephone sales department for further assistance.
  • Participated in sales promotions to meet team and personal referral targets.
  • Complied with operational, security and audit procedures, preventing fraud and protecting customer’s assets.

AT&T Winter Park, FL
Sales Associate (1986 to 1989)
Responsibilities:

  • Greeted customers in a timely and positive manner, created a positive sales/buying experience for the customer.
  • Identified the customer’s needs and provided information related to MetroPCS products and services.
  • Handled all administrative aspects of the sale including paperwork to establish service, accepting customer payments and filing completed orders.
  • Maintained files of existing and potential customers.
  • Performed sales tracking and related reporting.

EDUCATION

Saint John Vianney School, Orlando, FL
High School Diploma (1986)