Telephone Sales Customer Service Resume
Jack Campbell
13, Tropicana Avenue
Orlando, FL, 1872
(441)-2641-182
OBJECTIVE
Looking for a customer service, telephones sales position in which extensive experience in customer service, sales, and telephone service, exceptional communication skills, superior customer service skills will be of value.
SUMMARY OF QUALIFICATIONS
- Experience in sales, phone and telemarketing organization.
- Articulate, professional, enthusiastic attitude and a focus on results are required.
- Great interpersonal communications skills.
- Excellent customer service skills.
- Proficient in computer skills, POS systems, spreadsheets, word processing.
- Ability to work in a high volume, and structured environment.
PROFESSIONAL EXPERIENCE
Americall Group Inc. - Orlando, FL
Customer Service / Sales Representative (1996 to 2000)
Responsibilities:
- Responsible for calling customers that have applied online for help in purchasing a vehicle.
- Verified that all the information submitted is accurate and customer intent.
- Assisted the customer through their whole purchasing experience by setting appointments.
- Responsible for taking the opportunity to offer customers other ancillary products.
Cablevision Systems Corporation - Jericho, NY
Telephone Service Representative (1990 to 1995)
Responsibilities:
- Provided customers with detailed account information including balances, funds availability, debit card holds, account history, and answered other inquiries regarding existing customer accounts.
- Helped customers find solutions to their financial needs by identifying products that can meet those needs.
- Once identified, referred customer to the telephone sales department for further assistance.
- Participated in sales promotions to meet team and personal referral targets.
- Complied with operational, security and audit procedures, preventing fraud and protecting customer’s assets.
AT&T Winter Park, FL
Sales Associate (1986 to 1989)
Responsibilities:
- Greeted customers in a timely and positive manner, created a positive sales/buying experience for the customer.
- Identified the customer’s needs and provided information related to MetroPCS products and services.
- Handled all administrative aspects of the sale including paperwork to establish service, accepting customer payments and filing completed orders.
- Maintained files of existing and potential customers.
- Performed sales tracking and related reporting.
EDUCATION
Saint John Vianney School, Orlando, FL
High School Diploma (1986)