Travel Consultant Resume

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Ethan Wilson
36, Perkins Street
Greenville, SC, 1325
991-8354-972

JOB OBJECTIVE

Experienced travel consultant who enjoys challenge seeking opportunity to learn and improve skills.

HIGHLIGHTS OF QUALIFICATIONS

  • More than 8 years of active Travel Consultant experience.
  • Thorough knowledge of the travel industry, fares and markets.
  • Strong domestic, basic international, hotel and car rental knowledge.
  • Excellent problem solving skills.
  • Strong customer service skills.
  • Effective oral and written communications skills.
  • Ability to manage multiple tasks and changing priorities.
  • Ability to work independently, exercising discretion and judgment.
  • Proficiency in Microsoft Office applications.

PROFESSIONAL EXPERIENCE

Travel Consultant (1996-Present)
BCD Travel Corporate – Kalamazoo, MI

  • Interface with key contacts at client site to build multi-level relationships within the company.
  • Book reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation.
  • Respond to requests for price quotations utilizing automated systems for domestic and international itineraries.
  • Monitor queues and provide quality control procedures to ensure that all records reflect the best rates and that passports, visas and upgrades have been addressed.
  • Maintain client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.
  • Achieve individual and contractual service level goals related to telephone, quality, and productivity.

Leisure Travel Consultant (1991-1995)
Skognes Group – Charleston, SC

  • Assisted members with routing services, general travel information, hotel information and reservations, car rental information and reservations and drive vacation packages.
  • Ensured that supplies are on hand as needed.
  • Maintained and shared information including, but not limited to, fee lists, ferry schedules, construction, speed traps, current events, routing by phone and mileage.
  • Advertised and processed passport photos, traveler’s cheques, cash, passports, gift card and attraction tickets and maintain associated inventory.
  • Performed cashiering functions associated with POS Connect, open/close procedures, check cashing and operating the credit card and telecheck machines.
  • Actively crossed sell other AAA products to encourage strong customer loyalty.

Travel Agent (1988-1991)
AAA of the Carolinas – Greenville, SC

  • Served as the liaison between client membership and travel
    providers in order to generate commissions associated with
    travel arrangements.

  • Worked with travel providers to maintain a thorough
    knowledge base of travel opportunities available to members and
    customers.

  • Followed-up on walk-in traffic and leads generated through
    membership review in order to create opportunities to assist
    clients with all their leisure travel needs.

  • Delivered superior customer service at all times that is
    consistent with AAACarolinas commitment to provide members and
    customers with value, safety and total peace of mind in all
    things Automotive, Travel and Insurance.

  • Built repeat clientele in order to achieve and exceed the monthly productivity
    numbers as agreed upon with the branch general manager.

EDUCATIONAL BACKGROUND

Associate Degree in Travel and Tourism
South Carolina State University, SC, 1987