Travel Counselor Resume

Emma Davis
56, Oak Street
Parsippany, NJ, 1835
881-783-724

OBJECTIVE

Seeking a travel counselor position with reputed travel agency that utilizes my skills and experience.

QUALIFICATIONS HIGHLIGHTS

  • People-oriented, with an infectious personality.
  • Excellent ability to work well both independently and as part of a team.
  • Exceptional oral and written communication skills.
  • Excellent customer service skill.
  • Willingness and ability to respond timely to clients and meet deadlines.
  • Ability to meet and maintain required performance standards.
  • Proficiency in a minimum of one CRS.
  • Working knowledge of Microsoft Office, particularly Microsoft Word.

EMPLOYMENT HISTORY

Senior Travel Counselor (1996-Present)
Carlson Wagonlit Travel – Quantico, VA
Responsibilities:

  • Create domestic reservations for clients to include air, hotel, rail, and ground transportation.
  • Advise clients of international travel requirements such as visas, passports, immunizations, etc.
  • Operate within detailed procedures under minimal supervision.
  • Interact with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.
  • Solve typical travel related problems consistently.
  • Follow company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
  • Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.

Luxury Travel Counselor (1991-1995)
Center for Family Services – Blackwood, NJ
Responsibilities:

  • Provided timely and professional travel advice to our sophisticated client base.
  • Made a travel recommendation to the client that matches the client’s needs and desires.
  • Processed the client’s booking, entered the booking into our data base, and ensured appropriate and timely follow-up with the client.
  • Involved in assisting with travel-related events that included participating in trade shows and special cruise events.
  • Involved with assisting with mailings and the development of marketing materials.

EDUCATION

Diploma in Travel and Tourism (1990)
John F. Travel and Tourism School, Blackwood, NJ