Travel Customer Service Professional Resume

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Adam K. Scott
580- Street, East Basin Road,
New Castle, DE 83120
(630) 72015-960145

OBJECTIVE:
Desire for the best and advance job opportunity in up coming future.
An employment opportunity where I can use my skills and work experience to perform duties and responsibilities in well organize travel industry.
Travel customer service professional will responsible to provide every travel facility to customer.

ABILITIES:

  • Outstanding communication and customer service skill.
  • Able to create and maintain good relations with customer.
  • Capable to understand customer’s needs.
  • Capacity to travel for long period.
  • Ability to work in flexible schedule.
  • Extremely confident, professional and experienced.
  • Familiar with computer knowledge.
  • Great skills of analytical and presentation.
  • Facility to solve management issues.

EXPERIENCE HISTORY:
Travel representative: (2005-2009)
Travel Industry of Germany

  • Maintained rapports with customer through phone call, conference and emails.
  • Accomplished responsibilities of contact person of business and prospective market.
  • Collected market and customer information that useful to develop customer service level.
  • Discussed with senior management about new marketing product.
  • Oversaw sales performance and gave report to sales manager.
  • Conversed future business tendency with sales manager.

Travel agent: (1999-2005)

  • Replied regularly to customers inquires with all requirements.
  • Booked lodge and rental vehicle and other facilities to customer.
  • Provided information to customer about travel packages, travel issuance and other customer service.
  • Offered ticket reservation service.
  • Provided exceptional business records and time management.
  • Coordinated with customer to give appropriate information.

Travel store manager: (1996-99)
Bremen Travel Service, DE

  • Achieved excess business targets.
  • Evaluated the financial plans for staff.
  • Established attractive and modern environment to create new ideas for business.
  • Ensured all store visitors received customer service.
  • Performed other responsibilities as assigned.

EDUCATIONAL QUALIFICATION:

  • Master degree in Tour and travel, Tours and Travel College of DE
  • Bachelor degree of Arts, University of Delaware, DE
  • Certification of certified sales professional